Lodge at Marconi is seeking a Front Desk Supervisor

We have reinvented the Lodge at Marconi as a coastal retreat for those looking to unplug, unwind, recharge, and reconnect with what matters. The incredible natural environment around the lodge is as important to who we are as the lodge itself. Marconi is equal parts historic landmark and nature retreat set within a 62-acre California State Park. Guests are encouraged to leave the electronics behind and hike among our tree-lined hillside above the bay, spend the day on the water or venture out to enjoy the natural beauty of West Marin County. Situated along Highway One, Lodge at Marconi is the perfect gateway to Tomales Bay State Park and Point Reyes National Seashore.

Lodge at Marconi is managed by Oliver Hospitality Management who provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Marshall, CA 94940: Reliably commute or planning to relocate before starting work (Required)

$26 - $28 per hour

Job Duties:

• Assist with the day-to-day supervision of the front office operations
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Champion, promote and successfully track departmental and organizational initiatives e.g., upsell programs, etc.
• Ensure front desk agents properly complete required checklist items at the end of each shift
• Maintain and successfully execute departmental and hotel policies (including but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, etc.)
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staff is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Assist management to train and successfully support and manage the talent of all new and existing team members

A successful Front Desk Supervisor would possess:

• Minimum of one-year supervisory experience in a high-volume setting preferred
• Previous hospitality experience in a luxury setting preferred
• Previous experience with Windows, Office, and property management systems is highly desirable
• Must be able to understand, speak, read, and write in the basic English language
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
• Demonstrate ability to compute basic arithmetic
• Must be available to work, varied shifts, and flexible schedules

Position Requirements:

• Minimum of one-year supervisory experience in a high-volume setting preferred
• Previous hospitality experience in a luxury setting preferred
• Previous experience with Windows, Office, and property management systems is highly desirable
• Must be able to understand, speak, read, and write in the basic English language
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
• Demonstrate ability to compute basic arithmetic
• Must be available to work, varied shifts, and flexible schedules

Marconi Conference Center is a secluded 45-room hotel and event destination perched in the hills above Tomales Bay. When first stepping foot on Marconi Historic State Park grounds it is clear that the details matter. Built in 1972, the Marconi Conference Center was originally designed by renowned architect Ellis Kaplan as a timeless space that integrated with its natural surroundings. In 2022, we set out to faithfully restore the lodge with an emphasis on celebrating its history while curating the amenities of a modern resort hotel.

Marconi Conference Center is operated by Oliver Hospitality. Oliver Hospitality was founded on the idea that old and new properties alike could be reworked into engaging and thoughtful spaces. Oliver Hospitality aligns its mindset to deliver unique experiences with each of its concepts.