Job description

Holiday Inn in Troy MI is operated by Amerilodge Group. A rapidly growing hospitality company with hotels throughout Michigan, Indiana, and Ohio. Above all else, we believe in putting our clients and our associates first. People helping people. That is what life is about and we show that through our ethical business practices. We have created a synergistic relationship between corporations and communities. Our experience, combined with our affiliations, have made us one of the fastest growing companies in our industry. We work hard and play hard too, and provide frequent opportunities for training and group outings to network with staff throughout the portfolio. Our CEO has created an "extended family" culture throughout the company that supports this. The ideal candidate will embrace this culture.

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We are searching for a Front Desk Supervisor that is capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day

Every day is different, but you will mostly be:

• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Ensure guests are welcomed upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Managing, recording, and resolving guest or customer complaints promptly

What we need from you

• Excellent verbal and written communication skills
• Ability to deal with difficult interactions and work under pressure
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service
• Follow policy and perform to enhance professionalism in appearance and behavior.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Troy, MI 48098: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check?

Experience:

• Hotel experience (Preferred)

Work Location: In person

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