Job description

Medical Front Office Receptionist

Job Brief:

Blue Rose Physical Therapy is looking for a Medical Front Office Receptionist on a full-time basis to perform a variety of administrative and clerical tasks, as well as tech duties in the gym as needed by staff Therapist(s).

Expectations:

As the Medical Front Office Receptionist, you are a VITAL member of the Blue Rose Physical Therapy Team! You are often the first line of contact with our clients and their experience starts with you. We strive to have an excellent and unified message from the time the patient contacts the clinic to when they are discharged. We are here to Serve the Central Arkansas Communities and exceed all expectations. The expectations for the Front Office Receptionist are to always be helpful, kind, and efficient. All Receptionist duties and responsibilities are to ensure guests/clients are welcomed in a genuinely positive manner and front office tasks are completed to highest quality standards and in a timely fashion.

Job Responsibilities/Duties:

1. Serves visitors by greeting, welcoming, and directing them appropriately

2. Keeps a safe and clean reception area by complying with procedures, rules, and regulations

3. Receive and manage referrals

4. Patient appointment scheduling

5. Contributes to team effort by accomplishing related results as needed

6. Answering the phone and taking messages as needed

7. Update calendars and schedule meetings

8. Inventory of front office supplies and other clinic stock

9. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

10. Insurance eligibility and benefits check

11. Electronic Health Record (EHR) updates

12. Receive, sort and distribute daily mail/deliveries

13. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

14. Cleaning gym space and stocking supplies/linen as needed

15. Receive, collect, and document client payments

Job Requirements:

1. Proficiency in Microsoft Office Suite

2. Proven work experience as a Front Office Receptionist or similar role

3. Professional attitude and appearance

4. Excellent communicator

5. Excellent customer service skills

6. High school degree

7. Multitasking and time-management skills, with the ability to prioritize tasks

8. Hands-on experience with office equipment (e.g. fax machines and printers)

9. Customer driven attitude

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Paid time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North Little Rock, AR 72116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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