Job description

POSITION SUMMARY:

Responsible for professional, effective, and efficient handling of all residents’ requests and needs upon entering the community. The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of Association Management. He or she performs all responsibilities while demonstrating outstanding hospitality and customer service skills representative as they relate to this function. This includes working interdepartmentally, as well as, with our external customers.

ESSENTIAL RESPONSIBILITIES: (May include some or all the following as applicable)

• Answers phone and greets residents/guests upon entry, responds to requests, questions, and any other needs.
• Documents issues or transactions as needed.
• Keeps track of activity logs and incident reports, records, and forms for the Community Association Manager’s review daily.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
• Monitors and controls Electronic Security Control Systems if applicable.
• Logs in all packages and tracks them through to pick-up by recipient.
• Follows-up on all complaints/issues notifying Community Association Manager, as necessary.
• Ensures all safety precautions and procedures are followed while performing duties.
• May assist with resident notifications or special events.

SKILLS, KNOWLEDGE & ABILITIES REQUIRED:

Education/Training/Certifications/Licenses: High school diploma or equivalency required.

Experience/Knowledge/Skills: One (1) to two (2) years of outstanding customer service, communication and interpersonal skills required. Effective written and verbal skills.

Computer literacy: Intermediate command of computer hardware/software is required.

Language requirements: English

Physical Requirements:

Ability to work extended hours and weekends if needed.

Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.

Ability to navigate the property/building quickly and easily as required to meet the job functions and complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions: The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Fort Lauderdale, FL 33301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)

Work Location: One location

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