Job description

The SpringHill Suites by Marriott Oakland Airport is seeking a dynamic candidate experienced in Fosse to assist management during daily guest service operations. A Front Desk Manager is responsible for managing the first impressions of our guests, and therefore, must perform the following responsibilities and tasks to the highest standards:

• This position requires a flexible schedule and candidate must be available to work any shift needed.
• Prepare weekly schedule for a staff of up to 25
• Manage all costs, including labor and supplies
• Train, supervise and support front office staff (guest service agents and drivers)
• Participates in the selection of front office personnel
• Schedule shifts according to hotel occupancy and work flow
• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and ensures a positive outcome is achieved
• Ensure that the GM are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Respond and resolve all guest complaints in a timely fashion, including GXP
• Reconcile all A/R accounts in a timely manner
• Monitor the appearance, standards and performance of the front office team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Demonstrate positive leadership characteristics which will inspire team members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Follow and adhere to company brand standards
• Assist other departments whenever necessary and maintain good working relationships with team members
• To successfully fill this role, you should maintain the attitude, skills and values that follow:
• Desire to progress within the hospitality industry
• Positive attitude and good communication skills
• Previous supervisory experience in the hotel industry
• Previous experience with Marriott brand hotel and FOSSE property management system

Job Requirements:

• Successful history as a Guest Service Supervisor or related hospitality experience
• Flexible Schedule
• Task-driven individual

• Experience with Marriott reservations software, FOSSE, preferred
• Understanding of how travel planning websites operate, like Booking.com, Expedia, TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in Hospitality management is a plus

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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