Job description

Front Desk Coordinator
Job Description

Organization: Boys & Girls Club of Portage County (non-profit, youth service)
Hours: Part-Time, Hourly varying from 15-25 hours per week Monday through Friday
Location: Plover Center (2401 Cedar Dr., Plover)
Reports to: Front Desk Lead/Membership Coordinator

P*osition Summary: *Front desk coordinator’s main responsibility is to monitor the front entrance. Must ensure all visitors, parents and club members are accounted for when coming in and out of the building. Must ensure all club members' tracking information is entered frequently and consistently. Must maintain relationships with families and ensure the safety of the Club and its members.

Primary Duties:

• Provide guidance and role modeling to members.
• Create and maintain a healthy and safe front desk environment
• Implement goals, objectives, policy procedures and work standards for assigned areas.
• Assist with volunteers and provide ongoing evaluation and feedback.

• Secure, maintain and monitor materials, equipment and other resources belonging to the front desk/entrance area.
• Maintain cleanliness and upkeep of Lost & Found area.
• Maintain cleanliness and upkeep of Front Desk.
• Read and answer emails promptly, carrying out directives by supervisor.
• Communicate needs for materials and supplies at least one week in advance.

• Answer phone calls promptly, knowledgeably, and politely.
• Assist with membership applications as requested by the Membership Coordinator.
• Work with other Front Desk Coordinators to maintain an organized work area and system.
• Keep Unit Director informed of relevant information given by families, other organizations, etc.
• Maintain and organize forms, reports, and other administrative materials.

• Work with staff on dedicated events to carry out programs.
• May be required to drive Club van.
• Complete tasks assigned by the directors or lead.
• Work independently and as part of a team.
• Participate in special programs and/or events.

• May attend field trips.
• May provide First Aid/CPR.
• May sit in on meetings with parents.

Physical Requirements / Work Environment:

• Standing or walking for up to 8 hours a day
• Pushing or lifting of up to 50lbs
• Ability to handle high noise level for extensive periods of time

Skills / Knowledge Required:

• High school diploma or GED.
• Experience in data entry/keyboarding skills.
• Experience in an administrative/customer service position.
• Exceptional organizational and customer service skills.
• Exercise independent judgment and initiative within general policy guidelines.

• Prior experience working with children is preferred but not required
• Communicate effectively with children and families from diverse backgrounds.
• Courteous and professional to all staff, club members, and families.
• Motivate youth and manage behavior problems
• Work with the general public

• Organize and supervise club members in a safe environment
• Must be able to pass a reference check and background check

Disclaimer:
The description listed above was not meant to be all inclusive, and was not designed to list all duties, responsibilities, qualifications and objectives required of the employees assigned to this position. The employer retains the right to change or assign any other duties or responsibilities to this position at any time.

Job Type: Temporary

Pay: $10.00 per hour

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