Job description

We are looking for enthusiastic and friendly individuals to join our team. If attention to detail and customer service is your passion this is the job for you!

Job Summary

The Front Desk Clerk is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner.

Essential Job Functions:

● Providing outstanding service to hotel guests by responding promptly and efficiently to requests and complaints.

● Answers inquiry phone calls from potential guests and presents features and benefits of the hotel in a structured attempt to convert the inquiry into a reservation at the hotel. The hotel's sales efforts are critical to its success and as a Front Desk Clerk, you play a major role in this vital process!

● Takes potential guests who visit the hotel on guided tours, presenting features and benefits of the hotel in a structured attempt to convert the inquiry into a reservation at the hotel.

● Communicates with fellow team members on maintenance issues, guest requests, guest complaints and sales leads

● Handles accounting of money, receipts, guest accounts and credit through operation of the cash register and completion of reports required to ensure company funds are secure

Qualifications:

● High School Graduate or General Education Degree (GED).

● One year previous experience in a similar position in a hotel

● Basic computer skills required.

● Effective communication skills

● High energy and professional demeanor

Quality Suites is an equal opportunity employer. We make every effort to ensure equal employment opportunities for all individuals and abide by EEO and nondiscrimination provisions such as disability, veteran status, or any other basis covered under applicable law.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift

Ability to commute/relocate:

• San Antonio, TX 78218: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front Desk: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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