Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

We are looking for a highly motivated Front Desk Agent to join the team at Lake Arrowhead Resort & Spa. The ideal candidate would understand how to create an incredible first impression as the face of this beautiful and unique property. While checking in, registering and assigning rooms to guests, the Front Desk Agent would be a source of knowledge for the guest relative to the hotel, its amenities and nearby dining, entertainment and shopping.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

What you will have an opportunity to do:

A Mountain Hideaway

The spirit of Lake Arrowhead Resort & Spa is casual luxury in a pristine natural setting. At an elevation of 5,200 feet in a lakeside setting that feels like no other place in Southern California, you’ll find Lake Arrowhead Resort & Spa. Hotel. Our hotels tranquil setting is framed by majestic pines, a private lake and gabled rooftops. Secluded and completely removed from civilization, yet just 90 minutes from Los Angeles and Orange County.

Position Description & Job Responsibilities

Front Desk Agent would be equally adept at handling phone calls, especially while being observed by quests in the lobby, would be able to politely address the needs of both guests in an appropriate and professional manner. Excellent phone etiquette and the ability to take detailed phone messages is essential to our guests as is answering questions and providing travel directions over the phone and in person. An understanding of the need for accuracy in posting charges to the ledger, computing guests bills, handling questions and making adjustments regarding such bills as well as, collecting payment from guests is key to this position. As Front Desk Agent, you will be the first and one of the last faces the guest sees so your ability to create and maintain a positive impression will truly set the hotel apart and lead to the return visit. In addition, operational focus will include working in total partnership with all team members from bell staff to valet through to housekeeping with the goal of “Being The Difference” to one another and our guests.

Formal Education and Job Related Requirements

Our preference would be that the candidate would have an Associates (A.A.) degree or equivalent education from a two-year college or technical school with one years' employment in hospitality; or equivalent combination of education and employment experience. Must possess effective communications skills. Prior guest service experience critical. Previous cash handling experience strongly preferred.

Job-Related Physical Requirements

This position requires the employee to engage in Constant Standing, Walking, Bending Over, and Hearing. In addition, the position requires the employee to utilize Color Recognition. Further, the position requires Occasional Sitting, Reaching, Crouching, Lifting/Carrying up to 25lbs, Near Vision, and Far Vision.

The position involves the following Environmental Factors: Working Inside, Working Closely with Others, and Working Above Ground.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

In applying for this position, I acknowledge that I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.