Job description

Who are we?

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Memphis Central Market Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Memphis Central is a hot spot for agents looking to rapidly build and grow their real estate careers.

Who are we looking for?

The Agent Concierge must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The Agent Concierge will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. They will need to have a relationship-based attitude and need to have the ability to bring enthusiasm into every situation. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones. The Agent Concierge will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.

What will you do?
These are the standards a well-above-average performer will maintain or exceed:

• Answer phone properly with warmth and friendliness
• Greet everyone with a smile—be positive and cheerful
• Assist management team
• Help to share Market Center value story.
• Keep commons areas neat and clean
• Participate in agent retention activities

Essential duties and responsibilities

• Answer the phone correctly
• Properly route phone calls
• Greet everyone in a positive manner
• Assist management team
• Receive and sort mail and deliveries
• Maintain appearance of reception area and common area
• Maintain supply inventory

Communications/Interactions

• Sales Associates – daily
• MCA – daily
• Team Leader - daily

Management responsibilities

• None

Knowledge/Skills

• Positive attitude
• Great verbal and communication skills
• Neat, clean, professional appearance
• High school graduate
• Phone skills and experience
• People skills and experience
• Computer skills

Compensation

$40k annual base with bonus opportunities after initial 90 days. Full health benefits

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Memphis, TN 38120: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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