Job description

As Guest Service Representative you would be working with an emerging industry leader. This position is ideal for an incredibly friendly person who can work directly with our guest to create an inviting environment that delivers an exceptional hotel experience.

Empowering its people, on-site team members are rooted in respective local markets, driven to create both memorable guest experiences to impact and create happy customers by displaying hospitality and professionalism. We believe in investing in our employees by motivating and developing them for future positions.

Responsibilities include:

Be visible and demonstrate a willingness to assist guest at all times.

Anticipate guests’ needs and acknowledge all guests in a welcoming and professional manner.

Maintain guest confidentiality.

Promptly and effectively resolve guest complaints in a professional and timely manner, to ensure guest satisfaction.

Check guests in and out efficiently and in a friendly manner

Verify registration card information with the guest.

Obtain back-up information for guest credit/payment method and enter into system.

Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Management.

Handle guest mail and messages per established procedures.

Be very knowledgeable of Rewards program and promotions.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability.

Other responsibilities as assigned by upper management

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

COVID-19 considerations:
To keep our employees as safe as possible, we provide masks, gloves, and hand sanitizers.

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred)
• Guest services: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person

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