Job description

REPORTS TO: Director of Front Office Operations

BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs

ESSENTIAL FUNCTIONS:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.

NON-ESSENTIAL FUNCTIONS:

• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:

Education: High School education or equivalent experience.

Experience: Experience required by position is from three months to one full year of employment

in a related position with this Company or other organizations.

Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Hilton’s services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Requires knowledge of and ability to operate computer equipment and the reservations system.

Ability to read and speak English. Second language is preferred.

Hours Required: 8 hour shift; Scheduled days and times may vary based on need.

*Great Hilton Team Member Travel Program

*Free onsite parking for employees

*Discounted lunch in our employee cafeteria

*Uniforms provided

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Clearwater Beach, FL 33767: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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