Job description

JOB SUMMARY: Front Desk Agent, or Hotel Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.

ESSENTIAL FUNCTIONS:
*

• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from guests
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist guests with the planning of special events such as weddings and business conferences
• Arrange specialized services for VIP customers

JOB SPECIFICATIONS:

Front Desk Agents are typically the first face guests see when they arrive at the hotel. They welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings.

Essential Skills:

• High school diploma or GED
• At least two years of customer service experience
• One year of front desk experience in the hospitality industry
• Excellent verbal communication skills
• Availability to work shifts, including evenings, weekends and holidays
• Familiarity with resort check-in software
• Ability to solve client issues in a friendly and timely fashion
• Friendly and welcoming demeanor

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekends only

Ability to commute/relocate:

• Huntersville, NC 28078: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel Front Desk: 1 year (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.