Job description

Summary/Objective
The FOH manager is responsible for establishing, implementing, and monitoring the FOH department's brand standards. This manager is in charge of all aspects, operations, and efficiency of the FOH department. In addition, this manager is a people person skilled in leadership, guest services, and administrative abilities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BUSINESS

Is flexible and candid in dealing with changes/problems (e.g., being short-staffed).

Effectively forecasts restaurant needs.

Shifts priorities and goals as work demands change.

Completes and checks in all FOH vendor orders.

Create and post the FOH schedule.

Takes ownership of tasks and gives detailed updates to the leadership team.

Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

Review, plan and execute department repairs with appropriate approval.

Prepare and execute weekly meetings.

OPERATIONAL

Oversee the FOH department and supervises FOH service staff and managers in accordance with operating policies that he or she may help establish.

Provides feedback/coaching to managers and team members regularly.

Creates, edits, and monitors FOH department checklists.

Ensures new products are correctly executed following roll-out.

Ensure specials are entered correctly into the POS system for each week.

Delegates tasks and follows up effectively.

TECHNICAL

Understands building capability through Cross-training. Ensures training is taking place within the FOH department by organizing, coaching, and following up.

Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain staff members' feedback.

Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfaction tracking software, etc.

HOSPITALITY

Creates a positive team atmosphere among Team Members.

Sets high standards for appropriate behavior on shift.

Handle guest complaints in the restaurant and create a plan to prevent reoccurrence.

Is capable of handling irate customers with a friendly/calm attitude.

Ensures product quality and excellent service.

Shows enthusiasm about guests within the restaurant with team members and guests.

EMOTIONAL

Treats all Team Members fairly, and with respect.

Practices vulnerability within the department and with peers.

Competencies

Guest Focus.

Leadership.

Problem-Solving.

Time Management.

Teamwork Orientation.

Team Building

Change Management

Prioritization

Sales

Social Skills

Effective Listening Skills

Supervisory Responsibility
This position is responsible for the supervision and oversight of all FOH staff.

Work Environment
This job operates in a restaurant environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

.

Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

This job requires the employee to lift at least 25 pounds infrequently.

Position Type and Expected Hours of Work
This is a full-time position requiring a minimum of 52 hours per week. Days and hours vary depending on the needs of the business. Evening, night, and weekends are required.

Travel
No travel is expected for this position.

Required Education and Experience

High school diploma or equivalent.

5-7 years of restaurant or hospitality experience.

8+ years of high-volume restaurant management experience.

Preferred Education and Experience

Bachelor's degree in business administration.

3-5 years of sales experience.

Additional Eligibility QualificationsNone for this position.

Work Authorization/Security Clearance
Must be authorized to work in the U.S.

AAP/EEO Statement
We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Company Culture
Make a difference: We intend to leave everyone in a better place than when they arrived. From our guests to our team, we strive to provide exceptional experiences to make an impact on the lives of everyone we come in contact with.

Be a part of a family: To us, family means caring and committing together. We care about everyone that comes into our restaurant and commit to providing them with an exceptional experience.

Have integrity: We practice integrity in all that we do. We always do the right thing, even when no one is watching.

Be respected: Work on a team that is committed to respecting others. Through politeness, listening, and helping those around us, we show our coworkers and guests the utmost respect.

Strive for excellence: We are always improving. We strive to be 1% better every day. We love serving our community and are always seeking ways to serve our guests and team better.

Have diligence and enthusiasm: We are passionate about what we do. We use these two principles to guide all of our decisions. We give everything our best and are thorough in all we do. And, we do everything with a positive attitude.

If you are looking for a team where you can make a difference, be part of a family, work with integrity, be respected, and achieve excellence, we think you will be a great fit for our team.

Summary/Objective The FOH manager is responsible for establishing and maintaining guest services. The position is responsible for the various tasks involved in the overall operation of the FOH to include a focus relative to guest services including measuring business trends and maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of merchandising and inventory control. The FOH manager is in charge of all aspects, operations and efficiency of the FOH department.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the dining area, supervises FOH service staff in accordance with operating policies that he or she may help establish.
• Creates a positive team atmosphere among Team Members.
• Provides feedback and coaching to the Team regularly.
• Understands building capability through Cross training
• Treats all Team Members fairly, with respect.
• Sets high standards for appropriate team behavior on shift.
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
• Handle guest complaints in restaurants and create a plan to prevent reoccurrence.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Ensures new products are executed properly the following roll-out.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm about guest within the restaurant with team members and guests.
• Is flexible and candid in dealing with changes/problems (e.g., being short staffed).
• Has effectively forecasted restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure most important tasks are completed on time.
• Delegates and follow-up effectively.
• Taking Ownership of issues or tasks and also give detail update to the leadership team.
• Seeks, listens and responds to Guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
• Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
• Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfactory tracking software etc.
• Assist in planning regular and special event Menu.

Competencies

• Customer Focus.
• Leadership.
• Problem Solving.
• Time Management.
• Teamwork Orientation.
• Team Building
• Change Management
• Prioritization

Supervisory Responsibility This position is responsible for the supervision and oversight of all FOH staff.

Work Environment This job operates in a restaurant environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This job requires the employee to lift at least 25 pounds infrequently

Position Type and Expected Hours of Work

This is a full-time position requiring a minimum of 52 hours per week. Days and hours vary depending on the needs of the business. Evening, night and weekends are required.

Travel No travel is expected for this position.

Required Education and Experience

• High school diploma or equivalent.
• 3-5 years restaurant or hospitality experience.
• 2-3 years management experience.

Preferred Education and Experience

• Bachelor’s degree in business administration.
• 3-5 years management experience.

Additional Eligibility Qualifications None for this position.

Work Authorization/Security Clearance Must be authorized to work in the U.S.

AAP/EEO Statement We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Amite, LA 70422: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you age 18 or older? If not, please list your age.
• Are you able to pass a background check and drug screen?

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant management: 5 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.