Job description

JOB TITLE: Floral Clerk DEPARTMENT: Floral

PURPOSE

Provides prompt, efficient and friendly customer service. Receives deliveries, stocks product, maintains product displays, and reviews the status and appearance of the merchandise for freshness. Comply with
Company policies on freshness dating. Maintain clean work areas by consolidating and organizing product.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director, Asst. Store Director, Floral Manager, Person-in-Charge

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them back.
• Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.

• Answers the department telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Responsible for proper inventory control through pricing, labeling, watering, and stocking.
• Ensures an adequate product supply is ready and on hand and develops or follows a production list.
• Reviews the status and appearance of the product for freshness and replenishes and rotates product.
• Builds and replenishes floral displays.
• Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands.
• Checks invoices against delivered products and supplies; places delivered products and supplies in designated product storage areas according to “5S” standards.
• Prepares and completes all daily record keeping and documentation required by Company, Store Director or Floral Manager.
• Cleans all Floral equipment, merchandising vehicles and cases, floors, doors, walls, and storage areas according to sanitation schedule and standards.
• Ensures all areas of the department remain organized according to “5S” standards.
• Removes trash in a timely manner.
• Disassembles and flattens packing boxes and loads disassembled boxes into the baler.
• Inflates balloons using helium tank for display and customer requests.
• Cuts, trims and wraps flowers and foliage as necessary.
• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
• Reports to work when scheduled and on time.
• Protects associates and customers by removing potential hazards from the sales floor in a timely manner.

Updated 6/2011

SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Updates price changes as needed in scales, on shelves and displays.
• Updates Department décor for seasonal merchandising.
• Changes labels and reloads supplies in department.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)

• Ability to do simple addition, subtraction, copying figures, counting, and recording.
• Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Must be able to handle refrigerated levels of temperature, approximately 33 degrees for an extended amount of time.
• Must be able to work shifts varying in length and times, including nights, weekends and holidays.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision.

WORKING CONDITIONS:

This position is exposed to temperature extremes and dampness. There are possible equipment movement hazards, knives and blades, exposure to cleaning chemicals and solvents, as well as product that has been sprayed with insecticides and chemicals. There is significant responsibility to maintain customer service levels and handle multiple priorities. This is a fast paced work environment.

EQUIPMENT USED TO PERFORM JOB:

Box cutter, pallet jack, stock cart, stem cutter, knives, label maker, helium tank, SPA gun, stocking rack, trash and cardboard compactor, telephone/intercom.

CONTACTS:

Has daily contact with co workers, suppliers/vendors and customers.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.

Updated 6/2011

Floral Clerk Physical Action Requirements*
Not at all Seldom Occasionally F r e q uently Continuously

Activity 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments
0% <1% 1-33% 34-66% 67-100%

Standing  occasionally for clerks, anti-fatigue mat

Sitting 

Walking  concrete/tile floor

Climbing  step stool (1 - 3 steps), stairs

Low Level Work 

Twisting of torso 

Reach above Shoulder Level  up to 80"

Reach below Shoulder Level 

Bend/Stoop & Reach 
Simple/Light Grasping:

Preferred Hand

Both Hands  handling boxes, flowers
Firm/Strong Grasping: cutting flowers, making arrangements, opening
Preferred Hand  boxes

Both Hands

Simple/Light Pinching:

Preferred Hand

Both Hands  handling flowers/making arrangements
Firm/Strong Pinching:

Preferred Hand  handling flowers/making arrangements
Both Hands

Pushing / Pulling Requirements*

Items / Material N o t a t a l l Seldom O ccasionally F r e q uently Continuously
0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

Force Pounds 0% <1% 1-33% 34-66% 67-100%
Pallet Jack

<20 LBS  up to 100 yds
20-50 LBS  up to 100 yds

>50 LBS  up to 100 yds
Stock Cart/ U-Boat

<20 LBS  stock cart, up to 100 yds
20-50 LBS  U-boat, up to 100 yds

>50 LBS 
Other (list force)

_______LBS

Lift / Carry Requirements*

Not at all Seldom O ccasionally F r e q uently Continuously
Item Weight 0 Hrs 0-1 Hrs 1-2.5 Hrs 2 .5-6 Hrs > 6 Hrs Comments

0% <1% 1-33% 34-66% 67-100%
Height Lifted Distance Carried

<10 LBS  6 - 80" 1 - 5 ft
10 LBS - 20 LBS  6 - 36" 1 - 5 ft
20 LBS - 30 LBS  6 - 36" 1 - 5 ft
30 LBS - 40 LBS 
40 LBS - 50 LBS 
> 50 LBS 

*All weights and frequencies may vary by season; heights and distances may also vary slightly between stores.

Updated 6/2011

Job Type: Full-time

Pay: $13.00 - $15.05 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
Temp. Screenings / Social Distancing Guidelines / Sanitizing and Disinfecting

All Customer and associates and required to wear a mask

Work Location: One location

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