Job description

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Summary:

The fire and contents production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

1. Manage the customer experience and overall customer satisfaction.

2. Manage the client experience and overall client satisfaction.

3. Provide priority response to potential customers.

4. Develop scope of work for projects and create estimates.

5. Negotiate customer and/or client approval of project scope and estimate.

6. Schedule crews and resources to provide service on active projects.

7. Coordinate and oversee the production of services with crews and subcontractors.

8. Document and/or review job file to support the services provided.

9. Maintain communication with internal and external stakeholders.

10. Manage production expenses.

11. Manage equipment and materials (assets).

12. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Secondary Responsibilities:

1. Train production personnel.

2. Recruit production personnel.

3. Manage production personnel.

4. Continued development of leadership and management skills, as well as restoration expertise.

5. Other tasks/duties as required by employer.

Physical and Work Environment Requirements:

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety along with other PPE.

Working Hours and Travel Requirements:

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected. Manage the phones every 5th week in the on-call rotation.

- 40+ hours/week, flexible to work overtime when required
- Vary between 8:00 a.m. and 5:00 p.m.

Pay Rate & Benefits

- Competitive pay based on experience

- Prorated 3 weeks of vacation

- Health insurance plan (after 90 day probation)

- Simple-IRA with 3% match (available during open enrollment period – Nov 1st–Dec 31st)

- A company cell phone will be provide

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Menomonee Falls, WI 53051: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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