Local, established, family-owned Winchester and surrounding counties Fire, Water, and Mold damage restoration company is hiring crew members to service customers. Experience is preferred in the disaster restoration or construction fields but not required. Opportunity to promote to crew leader after basic training is completed and ability to run jobs is demonstrated.

Candidates must have clean background and a valid driver's license. Work hours are 7:30am - 4:00pm M-F. Must be willing and able to work evenings and weekends when emergencies occur.

Paid overtime plus bonuses available for work after normal business hours. Uniforms and cell phone is provided. Health insurance, 401K, paid holidays & vacation available.

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Position Overview

Service customers dealing with water, fire, or mold damage. Prepare and review documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Performs water, fire, mold damage service to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, cleaning, and demolition as directed by supervisor.
• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred.
• Valid Drivers’ License and satisfactory driving record
• Must be able to work on-call as needed.
• Good verbal and written and communication skills.
• Good customer service skills
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching is required.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail-oriented activities.
• Be exposed to various inside and outside working conditions: such as the change of environment with or without air conditioning and heating.

www.svmwinchester.com