Job description
Overview:
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
This position is partial remote - three days onsite and two days remote
Responsibilities/Job Description:
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.
EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.
Join us in providing and supporting outstanding care to our patients and community!!
Fairview Health Services is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
The Financial Counselor is responsible for working with patients who express difficulty in paying for services, assisting patients with the Medical Assistance process, and identify patients for Fairview’s Charity Care program. This position works directly with medical staff, nursing, insurance carriers and ancillary departments to assist families in obtaining healthcare and financial services, as well as to determine and educate the patient of their financial liabilities and potential payment sources.
This position is partial remote - three days onsite and two days remote
Responsibilities/Job Description:
- Work with patients who express difficulty in paying and inform patients of their financial assistance options.
- Screen patients and process applications for Medical Assistance and other public assistance programs, while working with patients to ensure applications are completed.
- Determine whether patient has previous outstanding balances to incorporate in Medical Assistance application.
- Coordinate efforts within the Patient Access department to determine and educate the patient of their financial liabilities and determine possible payment alternatives.
- Review and resolve accounts that are complex and require a higher degree of expertise and critical thinking.
- Initiate the deferral process for all patients who are not financially cleared and who meet the deferral criteria per the deferral policy.
- Self-manage daily processing workload and prioritize patient accounts to accurately complete work in a timely, efficient manner to prevent service delays and payment issues.
- Screen and qualify patients for charity care using the established guidelines and ensure patients are properly instructed and educated on completing the application process
- Required
- Three or more years of experience in a customer service role with 6 months to 1 year experience in hospital billing and follow-up experiences
Preferred
- Two or more years of experience in healthcare customer service.
- Two or more years of experience in hospital or clinic business office.
- Two or more years of experience in healthcare collections
Are you ready to transform healthcare with us?
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to delivering great value for our patients-higher quality, better experience and lower cost. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.
In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow's physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.
True to our values of dignity, integrity, service and compassion, our employees provide exceptional care to each patient, every day. Consider being part of our team today.
EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.
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