Job description
Posting Number
req13696
Department
Student Financial Aid
Department Website Link
https://financialaid.arizona.edu/
Location
Main Campus
Address
Tucson, AZ USA
Position Highlights
Financial Aid Specialists in the Office of Scholarships and Financial Aid (OSFA) work with limited supervision to provide direct support to students, parents, student supporters, and campus partners. This support is provided primarily via phone and email but may also include in-person and virtual appointments. Financial Aid Specialists also provide direct support to Financial Aid Counselors who perform needs-analysis, verification, and professional judgement decisions.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs.
Duties & Responsibilities
- Provides year-round front-line customer service to clients: Answers questions, inquiries or requests from students, parents/guardians, other adult supporters of the student (including campus partners such as academic advisors) via multiple contact methods including: phone, chat, emails, office visit, appointments, and virtual appointments.
- Responsible for continuous student contact and follow through to ensure case resolution.
- Assists campus partners with limited student questions via multiple methods of contact.
- Presents general scholarship and financial aid information at various outreach events including virtual and both on and off-campus events for prospective and current students.
- Collects and/or reviews documentation submitted for financial aid related processes to determine completeness of the document submission.
- Requests additional information for incomplete or inconsistent financial aid related documentation that allows the Financial Aid Counselors to perform accurate needs analysis.
- Responsible for OSFA’s calling campaigns designed to support recruitment and retention of Arizona students.
- Works with campus partners, including the Bursar’s office, to resolve escalated student situations such as past due balance holds.
- Assists in the implementation of office procedures.
- Assists Financial Aid Counselors and the Client Services Assistant Director with training and on-boarding of new temporary and student staff.
- Attends and participates in all meetings assigned and training opportunities provided.
- Other duties as assigned.
Knowledge, Skills, & Abilities:
- Willingness to expand financial aid knowledge and training and ability to take on projects that support OSFA’s efforts to provide financial aid to students.
- Excellent communication skills, both verbal and written.
- Knowledge of automated processing.
- Knowledge of government rules, regulations, guidelines, and procedures related to financial aid.
- Knowledge of supervisory techniques.
- Skill in entering data accurately.
- Skill in making simple calculations.
- Ability to work with highly sensitive and protected data.
Minimum Qualifications
- Bachelor's degree or equivalent advanced learning attained through experience required.
- Up to 1 year of relevant work experience required.
- Experience providing customer service in a fast-paced environment.
Preferred Qualifications
FLSA
Non-Exempt
Full Time/Part Time
Full Time
Number of Hours Worked per Week
40
Job FTE
1
Work Calendar
Fiscal
Job Category
Student Services
Benefits Eligible
Yes - Full Benefits
Rate of Pay
$18.78
Compensation Type
hourly rate
Grade
5
Career Stream and Level
PC1
Job Family
Financial Aid
Job Function
Student Services
Type of criminal background check required:
Name-based criminal background check (non-security sensitive)
Number of Vacancies
1
Target Hire Date
3/6/2023
Expected End Date
Contact Information for Candidates
Wesley Tolliver
wtolliver@arizona.edu
wtolliver@arizona.edu
Open Date
2/14/2023
Open Until Filled
Yes
Documents Needed to Apply
Resume and Cover Letter
Special Instructions to Applicant
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.