Job description

The focus of the Technical Specialist is to install, support, and repair HMS Tech products and Services for the restaurant hospitality industry while providing excellent customer service. The ideal candidate has experience with point of sale equipment and has a strong technical aptitude and a working knowledge of Windows Operating System and has strong phone communications.Field Technical Specialist- Springfield, MO
HMS
What you'll be doing

• Set-up, repair, install, and reprogram equipment and/or software
• Provide phone support to customers and technicians
• Make shipping arrangements for equipment to client site or for repair
• Examine mechanical assemblies such as printing mechanisms, counter, and keyboards for worn or damaged parts
• Replace defective parts
• Minor programming of HMS products
• Gain knowledge and basic understanding of computer networks
• Gain knowledge and basic understanding of using imaging software
• Extensive local travel is required
• Act as front line support for customer calls and e-mail requests
• Administer minor programming changes on customer systems
• Ability to remote service into customer system
• Update customer support ticket with data into service management system
• Support internal employees when needed
• Escalate unresolved customer issues
• 2nd level escalation for afterhours software and hardware support when assigned
• Other duties may be assigned

What we need from you:

• High School Diploma or equivalent
• 1-3 years in a similar role preferred
• Strong customer service skills
• Strong phone and technical support skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to apply common sense understanding to carry out instructions furnished in written an oral form
• Ability to deal with problems involving several concrete variables in standardized situations
• Must have the ability and desire to travel locally 90% of the time, with occasional out of town travel
• Timely and accurate preparation of paperwork
• Good electro-mechanical troubleshooting skills
• Ability to operate Word, Excel, and Outlook. Experience in the installation and troubleshooting of the following operating systems: Windows XP, Windows Server, Windows 7, Windows 10
• Must be available to work overtime, in the evening, on weekends, and on holidays as business requires
• Must be able to work a rotating schedule for after-hors support of HMS clients
• Due to the nature of this position, employee may be subject to extensive background checks (including fingerprinting) by HMS and/or vendors, as a condition to conduct business on their premises

Education and Experience (preferred):

• A+ certification
• Network + certification
• Knowledge of retail Point of Service solutions

Additional Information:
Direct Reports: None
Travel Requirements: 90% (Traveling to different client locations within 3 hours of Springfield, MO)
License and Certification Requirements: Valid driver’s license
Working Conditions:
Working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Must be able to lift 50 lbs.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

North American Bancard reserves the right to alter this description at any time. North American Bancard practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship.

Job Type: Full-time

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