Field Service Technician

Full Time
Aurora, CO 80011
Posted 1 day ago
Job description

RK is a multifaceted, industry-leading, specialty contractor headquartered in Denver, CO, with decades of experience working in the construction, manufacturing and building services industries. As a second-generation family-owned enterprise, RK prides itself on developing strong relationships with customers, as true project partners, throughout the Mountain West region. RK brings creativity, performance and optimism to every project.

RK Mission Critical provides custom-engineered modular solutions for the data and telecom industries. We’re a single source solutions provider that can handle complex and high-volume projects. We listen carefully to customer needs and have the experience to develop solutions that others can’t or won’t.

The peRKs:

RK Contributions

  • Four medical plans with HSA and FSA options for you and your family
  • 401(k) plan with company match that is 100% immediately vested
  • Dental and vision insurance
  • Short-term and long-term disability plans available after one year
  • Company provided life insurance and AD&D with options for supplemental buy-ups.
  • Paid time off and holidays
  • Weekly pay

In-house Programs

  • Career development training for all levels through RK University
  • Discounts on products and services for life’s necessities such as phone, internet and work apparel
  • Fun company and team building events, and volunteering opportunities

Partnership Programs

  • Confidential counseling for personal issues, financial advice and more
  • Discounts on entertainment including amusement park tickets, restaurant specials and more

What you’ll be working on:

  • Work safely per OSHA Standards, protect fellow employees, communicate with subcontractors onsite to insure safety. OSHA 40 training provided if needed.
  • Open minded with the humble ability to listen to customers, respect customers, and the ability to practice patience and wait to get back to them about their concerns after you collaborate and confirm the best solution with the director of manufacturing, director of plant operations, field service manager, product managers, & engineering team.
  • Competitive internal drive to not leave a task, site, customer, or team member, until you’ve given your best. This job requires field service team members to want to correct customer product issues more than the customer wants to fix customer product issues. RKMC Field service team members will be asking the customer to stay longer for our team to close out issues and close down the site.
  • Attention to detail when performing work, Attention to detail when cleaning up after RK Field Service Team Daily
  • Diagnose complex technical problems and perform on-site repair. Then relay reports and photos.
  • Perform general building, electrical, and mechanical tasks per written instructions
  • Assist electricians with material management, prefabrication, and any other tasks they need assistance with.
  • Examine issues, reflect on issues, and relay all pertinent issues verbally and written, & relay resolution with the customer

What is expected of a Field Service Technician:

  • 1 year in customer service experience
  • 1-3 years experience in manufacturing or construction, electrical experience preferred
  • Interest in manufacturing and electrical industry
  • Competent skills in providing daily reports, photos, summarizing conversations, and container numbers.
  • Experience in troubleshooting and repairing building, electrical, & mechanical problems.
  • Desire to train peers, learn from experience production team and leads.
  • Communication
  • Schedule flexibility – ability to travel with short notice and willingness to stay until customers problems are solved

How you make Safety your top priority:

  • Comply with all company policies and procedures.
  • All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.
  • RK Mechanical employees and subcontractors are required to implement and maintain all safety and health systems practices including the training requirements of RK Mechanical Orientation, shop specific orientation, CPR/First Aid/AED/Bloodborne Pathogens, Hazard Identification and Reporting, and OSHA 10.

Minimum Physical Requirements:

  • Work outside, inside, and in dusty, noisy and hazardous areas.
  • Work in high places, tight places, confined spaces and/or other adverse locations.
  • Climb, balance, squat, kneel and crouch.
  • Work in all types of weather.
  • Must have working knowledge of all trade materials and tools.
  • Ability to lift, move, and/or carry 50 lbs. occasionally.
  • Multiple Locations, 75% travel, 2 Aurora RKMC manufacturing facilities when not travelling



WORKPLACE AWARDS
Denver Business Journal Denver-Area Private Companies: Ranked #21 in 2021, #19 in 2019 and various ranks in previous ten years or more
Denver Business Journal Denver-Area Private Sector Employers: Ranked #12 in 2022, #25 in 2021, #19 in 2019
Denver Business Journal Fastest-Growing Denver-Area Private Companies: Ranked #6, 2019
Denver Business Journal Fast 50 list: Ranked #6 2019
ABC’s Top 200 Performers: Ranked #31 in 2022, Ranked #22 in 2021, Ranked #16 in 2020, Ranked #18 in 2019
ABC’s Top 75 Trade Contractors: Ranked #11 in 2022, Ranked #7 in 2021
ABC’s Top Performers by Market:
Airport Contractor: Ranked #15 in 2022
Entertainment Contractor: Ranked #9 in 2022
High Tech Contractor: Ranked #8 in 2022
Hospitality Contractor: Ranked #10 in 2022
Mixed Use Contractor: Ranked #6 in 2022
Museums, Monuments and Parks Contractor: Ranked #9 in 2022
Office Contractor: Ranked #20 in 2022
Wellness Workdays and Harvard Medical School Best Wellness Employer Certification: 2019 Silver
ColoradoBiz Magazine Top Company 2021 Awards: Winner, Category: Construction + Engineering
ColoradoBiz Magazine Top Company 2017 Awards: Winner, Category: Construction + Engineering
ColoradoBiz Magazine Top 50 Family Owned Companies: Ranked #1 since 2011
ColoradoBiz Magazine Top 200 Private Companies: Ranked #8 in 2021 and 2020, Ranked #10 in 2019, Ranked #11 2018
ColoradoBiz Magazine Top 250 Private Companies: Every year since 2011
American Heart Association Fit-Friendly Worksite Award: 2020 (Gold), 2019 (Gold), 2018 (Gold), 2017 (Silver), 2016 (Platinum), 2015 (Gold)
Colorado Workforce Development Council: Celebration of Excellence in Apprenticeship, 2018 Outstanding Employer
Business Experiential Learning Commission: 2020 Colorado Apprentice Award, Employer category
Engineering News Record Specialty Contractor of the Year - Mountain States: 2020
Health Links Healthy Workplace: Certified leader in 2022 and 2021


SAFETY AWARDS
ABC STEP Awards: Diamond level: 2022, 2017, Platinum level: 2021, 2020, 2019, 2018, 2016, 2015, 2012, 2011, 2010, 2009, 2008
ACCA Award Member: Safety Master’s Club
AGC Safety Utah: Silver Award with 5 stars, 2022

COMMUNITY AND PHILANTHROPY
Denver Business Journal Corporate Foundations: Ranked # 6 in 2021, #7 in 2020, #6 in 2019
Denver Business Journal Denver Area Corporate Philanthropists: Ranked #22 in 2021, #23 in 2020
The Civic 50 Colorado: One of the most community-minded companies 2020, 2019
Carson J Spencer Foundation: 2015 Corporate Shooting Star Award for RK’s suicide prevention efforts

QUALITY ACCREDITATIONS
ISO 9001:2015 System Standards
ISO 14001:2015 Environmental Standards
ISO 45001:2018 Occupational Health and Safety Specification Standards
AISC Shop Fabrication Certification, since 2010; Field Erector Certification since 2017
ASME Stamps: R, S, U, and U2 - Class 1 and 2. U Stamp since 2012. U2 Stamp since 2015.
Colorado Resolution 35 Standards Certification for Modular Building Manufacturing, since 2015

RK MISSION CRITICAL AWARDS

2020 Colorado Manufacturing Awards: Building and Construction Manufacturer of the Year

ColoradoBiz Magazine: Made in Colorado - Most Innovative Manufacturer, Runner-Up in 2021

Global Business Leaders Magazine: 20 Leading Companies of the Year 2022

Denver Business Journal Denver-Area Manufacturing Firms: Ranked #8 in 2022

MANUFACTURING AWARDS

MFG Magazine Colorado Manufacturing Awards: Category: Built Environment: 2016

ColoradoBiz Magazine: Made in Colorado 250 List: 2017

Denver Business Journal Denver-Area Manufacturing Firms (submitted corporately): Ranked #6 in 2021, #7 in 2020 and #7 in 2019

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