Job description

We are currently seeking a  Field Service Technician for our Phoenix, AZ area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire.

A typical schedule for a Field Service Technician is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market.

Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.

Essential Functions

• Responsible for troubleshooting product for required repairs
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
• Visually inspect for leaks and malfunctions
• Perform service agreement tasks and other job-related duties as assigned
• Responsible for following company and customer safety policies and procedures
• Maintain and comply with company vehicle maintenance policy and procedures
• Technician will have strong technical and mechanical aptitude
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites
• Electronically transferring customer and company information
• Regular and reliable attendance

Qualifications

• Experience in repair and maintenance
• Technical school degree preferred
• General Computer Skills required
• Microsoft Office experience preferred
• Must have good verbal and written skills
• Ability to learn the internal workings and repair approaches to repairing water coolers
• Ability to work in a fast pace environment where quantity and quality go hand in hand
• A clean work record and ability to pass a pre-employment drug screen
• Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70+ pounds
• Valid driver’s license
• Must be at least 21 years old

Benefits & Perks

• Company vehicle & gas card
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Life Insurance
• Disability Coverage
• 401(k) Plan with Employer matching
• Tuition Reimbursement
• Generous PTO
• Employee Referral Bonuses

About Quench

Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

Job Type: Full-time

Pay: From $21.09 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road

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