Job description
Job Description:
Job Title
Field Service Representative Lead - El Paso, TX
Field Service Representative Lead - El Paso, TX
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You’ll Make in this Role
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.
Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.
As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Training other service center employees with respect to operational protocols and processes and training customers on 3M product and processes through basic troubleshooting protocols
- Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
- Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
- Overseeing of local business operations to include metrics and required use of couriers
- Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
- Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
- Loading & unloading medical devices and supplies
- Processing documentation for delivery and retrieval of products.
- Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
- Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
- Four (4) years field service experience in a private, public, government, or military environment
- One (1) combined year experience in a team lead and/or supervisory role in a private, public, government, or military environment
- Current and valid driver’s license (required, as you may be operating a company vehicle for this position)
Additional qualifications that could help you succeed even further in this role include:
- Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
- Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
- One (1) year experience in training and scheduling & assigning daily work activities in a single location
- Experience with Microsoft Office applications
Work location:
- El Paso, TX
Travel: May include up to 10% domestic
Relocation Assistance: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Certain job positions within 3M require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with 3M, you must be fully vaccinated at least two weeks prior to your start date. As a reminder,
fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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