The Field Assurance Specialist II is responsible for planning, conducting, and delivering audit results for NextGear Capital's Risk organization while supporting the client-facing Operations team members who manage NextGear Capital's portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client's business health by interpreting physical and financial results, making recommendations, and negotiating options.

A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff. The Field Assurance Specialist II is responsible for delivering these results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership. They often interact with our clients to resolve outstanding audit items such as missing financial information, missing inventory, and the collection of outstanding money owed to NextGear Capital.

Essential Duties and Responsibilities:

• As an objective collaborator, plan, prepare, and conduct client risk assessments by the request of internal partners in Risk, Lending or Operations then report findings, make recommendations on next steps, and execute on recommendations as appropriate.
• Once on-site, quickly establish rapport with dealers in effort to achieve a comprehensive risk assessment. Assessment may require visits to multiple dealer locations, auctions, repair shops, etc.
• Investigate, observe, and document dealership processes and practices to improve the dealership's efficiencies and effectiveness and identify risks. Engage the appropriate NextGear Capital subject matter experts to offer solutions to optimize dealership success.
• Inspect collateral through lot and title audits and determine dealers' equity and business health for underwriting purposes
• Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed.
• Provide internal departments a customized report which includes concise results on the dealership's business health and recommended action items (i.e. exit strategy, extend line of credit) for immediate implementation by appropriate department stakeholders (i.e. Lending, Performance Management, Risk)
• Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the NextGear Capital portfolio.
• Assist Recovery team with repossessions by collecting the collateral keys from the dealer, securing the collateral inventory, arranging the transportation of collateral to auction, and monitoring daily funding receivables from the dealership.
  

Job Knowledge, Skills, and Abilities:

• Establishes key priorities, focusing on significant problems/opportunities with the greatest risk
• Clearly understands the relationships between mitigating risk, improving performance, and balancing cost/benefit of suggested solutions and changes
• Ability to use independent judgement and decision making to assess a situation and make recommendations based on observations, collected information and deduction
• Strong communication skills - able to verbally communicate information clearly, concisely, logically, and with confidence while actively listening by summarizing key points to clarify own understanding
• Demonstrates ability to manage the details of multiple work activities concurrently within the time allocated to the work assigned
• Accomplishes goals through adequate preparation, organization, process workflow, timeline, and clear expectations
• Easily able to establish rapport and trust among colleagues and clients to work productively with people of diverse functional expertise and backgrounds
• Ability to remain calm and professional in a potentially unpleasant and/or aggressive field work environment which includes the ability to adapt to heat, cold, rain, sleet, and other inclement weather conditions
  

Requirements

• BA/BS degree or 4 years work related experience
• BA/BS in Accounting, Finance, Business Administration, or similar field of study preferred
• 3+ years auto industry-related experience preferred
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
• Must be able and willing to travel nationwide on short notice 75% of the time
• Must have a valid driver's license
  

Work Environment:

• Work conducted at a dealership with indoor/outdoor exposure, and communicating with several employees such as: owners, partners, salesmen, controller, service departments or lot attendants
• Work hours may be based upon dealership hours, availability, and travel accommodations
  

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.