Ferrari (Plainview, NY)- Service Advisor
Full Time
Plainview, NY 11803
Posted
Job description
McGovern Automotive Group (MAG): Service Advisor
- Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
- Obtain accurate parts and labor prices for all customer payments and internal operations using the appropriate parts and labor pricing tools
- Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
- Manage customer complaints or issues with professionalism
Qualifications:
- Maintains core knowledge of products and product updates
- Possesses excellent verbal and written communication skills
- Meets deadlines, prioritizes assignments, and multi-tasks under pressure
- Is self-motivated, organized, detail oriented, and success driven
- Understands and complies with federal, state and local regulations
- Holds valid driver’s license
- Able to pass background and drug screenings
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