Job description

Pomeroy is looking for a skilled facilities / deskside support technician for a 5 month contract with the possibility of extension. In this role you will provide Facilities/IT related support including support of building access, visitor management, space management and other facility related IT systems.

Under general supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time and end-user satisfaction.

Principal Responsibilities: (Essential Function):

• Conduct daily reviews of Facility Management Software
• Fill information technology needs as it pertains to facilities
• Provide project management input and support for Director
• Maintain S2 Netbox, Brivo, Envoy, SpaceIQ Control Systems for both SD and NJ locations
• Leverage technologies that optimize and automate improvement of facilities system information flow/accuracy
• Handle surveillance, attendance, and seating projections using Facility Management Software
• Manage and maintain building access fobs and cards
• Activate and deactivate user accounts and profiles
• Create Standard Operating Procedures for department transparency and knowledge retention
• Provide technical assistance and support for incoming Facilities related queries and issues via Help Desk
• Ensure validation procedures are followed incompliance with company/departmental standards
• Submit Help Desk tickets on behalf of users when related to Facilities
• Provide computer and software training within the scope of Facilities related inquires

Education/Experience

• BS or BA 4 year degree plus work experience a plus
• A+ Certification or equivalent required Microsoft Certified Professional certification a agree to remove actual software names
• Minimum of 3 years of previous computer support experience x Previous call center, computer support, or customer service experience x Project Management experience a plus

Skills

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
• Excellent communication and customer service skills.
• Excellent teamwork skills
• Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft
• Office Suite
• Windows Operating Systems
• VPN client software
• Remote Desktop tools
• Ability to perform root cause analysis and determine appropriate course of action based on result

Competencies Accountability: We all strive to be business owners, take appropriate action, controlling our work and making decisions. We treat the company’s assets as our own, always with our long term success in mind. We accept personal responsibility to set clear expectations, meet business objectives, improve our organizational effectiveness and communicate our actions.

Adaptability: The Company has shown continuous growth, and through this we adapt to new changes, work situations and responsibilities. We welcome the opportunity to learn new tasks and accept feedback positively.

Collaboration: We respect our colleagues and treat everyone as we want to be treated. We have confidence in each other’s capabilities and intentions. We believe that people work best when there is a foundation of trust. We work toward a win/win solution as a team – across department lines – doing what is right for all stakeholders.

Communication: We are courteous to our internal and external contacts. We clearly convey key messages, recognizing when miscommunication has occurred and acting to correct it.

Working Relationships

• Maintain inter-department relationships to resolve reported incidents
• Effectively communicate with extended service providers and IT infrastructure groups
• Develop communication and working relationship with supervisor and colleagues

Physical Demands and Work Environment

Must be able to lift desktop computers, laptops, monitors, printers and other IT related equipment

Job Types: Full-time, Contract

Pay: $28.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• San Diego, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Deskside Support: 4 years (Required)
• Facility Management: 4 years (Required)
• Active Directory: 4 years (Required)

Work Location: In person

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