Job summary

The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.

This is a full-time, permanent position which provides for access to Benefits including Health, Vision, and Dental Insurance as well as paid time off.

Duties and responsibilities

• Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
• Manages our work order system for assignment to multiple technicians, subcontractors and vendors. Communicates information to technicians and assists management in resolving problems.
• Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
• Updates vendor files and checks accuracy on completed paperwork submitted by vendors.
• Trains vendors on work order and billing procedures. Processes invoices and ensures accurate cost center coding.
• Assists with the inspections on the facility campus.
• Uses pc and/or PDA for work orders, emails, ESS and training.
• Assist with process and procedure training.

Supervisory responsibilities

No formal supervisory responsibilities in this position.

Qualifications

To be successful at this job, an individual should be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.

Education & Experience

High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Interpersonal & Communication Skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to present information to an internal department and/or large groups of employees.

Financial knowledge

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Reasoning ability

Ability to understand and carry out general instructions. Ability to address problems in common situations. Requires basic analytical skills.

Other Skills

Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.

Scope of responsibility

Decisions made with general understanding of procedures and company policies to achieve set results and goals. Errors in judgment may cause short-term impact to co-workers and clients.

We promote an inclusive culture and are committed to our employees feeling safe, valued, and heard. With a shared foundation of respect, integrity, service, and excellence—values we call RISE—we use our position as a leading global company to positively impact the lives of our employees and clients.