Job description

Experienced Customer Service Agent:

The UMV Customer Service Agent is upbeat, enthusiastic, equipped with a positive attitude, providing fast and efficient service to our clients, ensuring compliance with all regulations and policies. You must be motivated and skilled in sales, data entry, cash handling, and computer competencies.

UMV focuses on strengths and professional growth to inspire hard work and commitment. We take pride in creating a cohesive work environment where team members are valued.

Additional responsibilities aligned with UMV Core Values include but are not limited to:

· Finding the Yes for clients with an energetic personality and confident demeanor to assist while providing ethical and exceptional customer service in a fast-paced environment

· Demonstrate consistency through job knowledge, keeping up to date with SOPs, and state and federal requirements

· Exhibit interpersonal skills that demonstrate active listening, conflict resolution, innovative problem-solving, adaptability, empathy, diplomacy, awareness, and respect.

· Has the desire to strive for excellence always. Delivering excellence doesn't just happen; it takes hard work and dedication.

You must be a self-starter that works hard yet is trainable and can be readily available to work.

Job-Specific Experience and Skills:

· Two years of providing exceptional customer service

· A problem solver, trusted advocate and partner for our clients

· A professional in appearance, communications, and service

· Exhibits exceptional interpersonal and communication skills (verbal, written, & listening)

· Knowledge of Sales and Service Techniques to aid in establishing and meeting personal and company goals

· Data Entry with exceptional accuracy

· Cash Handling experience with outstanding balancing history

· Working knowledge of MS Windows and Office Products

· Maintain appearance of work area and customer contact areas to present a neat, orderly, and safe environment

· Type a minimum of 40 WPM

· Valid Alaska Driver's License or ID, with a clean driving history

· Excellent attendance and punctuality record

· Ability to lift 50lbs

· Able to pass Background and Reference Checks

· Minimum age 18 Years

Compensation:

Compensation is based on experience, performance-based bonus, and sales incentive.

· Customer Service Agent positions are tiered with opportunities for advancement & promotional pay increases

· Monthly Sale-Based Incentives

· Potential Performance Bonuses (twice per year)

· Hourly Pay: $18 to $20 Depending on Experience

Benefits:

· Paid time off (2 Weeks annually)

· Paid holidays (7 per year) with extended weekends for Memorial Day and Labor Day after 60 days of employment.

· Health/vision insurance (UMV pays 75% of employee only premium) after 60 days of employment.

· 401K (4% match) after one year of employment

Hours and Locations:

· Monday – Saturday from 9:00 am to 5:30 pm.

· Schedules are 8 hours daily, 5 days per week, between 8:00 am and 6:00 pm.

· We have branches in Anchorage, Wasilla and Fairbanks.

Education: High school diploma or equivalent (Required).

How to apply:

Submitting a resume and at least two supervisor references allow UMV to consider you for a position; it is not a guarantee of an interview. Background and reference checks will be made prior to offering a job.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
We have installed transparent shields to separate our staff and clients. Common surfaces are sanitized regularly to take appropriate steps to prevent and reduce exposure and infection.

Education:

• High school or equivalent (Required)

Experience:

• customer service: 2 years (Preferred)
• cash handling: 1 year (Required)
• document review and data input: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location

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