Job description

SSA Group is looking for a talented Experience Designer to join our Digital team!

Experience Designer
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Position Title: Experience Designer
Reports to: Vice President of Experience

Organization:
The SSA Group has always had a deep-rooted passion for technological innovation. Innovation that helps the SSA Group continuously reshape to align with changing consumer expectations and that drives a great guest experience and exceptional revenue results. That passion has cultivated a culture of excitement around technology, digital experiences, and a willingness to be continual learners and early adopters to bring the latest advancements to our guests.
As we prepare for the next 50 years, SSA is growing its digital team, looking for passionate and curious creatives & technologists to ensure that innovation is a continuous mindset within the digital department and company.

Job Description:
You’ll be involved in every aspect of the product development process, from brainstorming the next product innovation, and understanding the user-flow, to tweaking pixels before launch. We are looking for an individual who is passionate about taking design direction and strategies and turning them into user-friendly, pixel-perfect products. You will help us grow our existing and future products in our efforts to maintain a high bar of user-centered design as we continue to invest in and grow our product lines.

Responsibilities:

• Work with our multi-faceted teams to produce high-quality user-centered designs.
• Build on and help grow our existing design system.
• Ability to take in a variety of data points to influence product designs. Including but not limited to; analytics, user testing/research, and business feedback.
• Effectively communicate ideas and rationale with a broad set of internal and external stakeholders and senior leadership.
• Provide and solicit constructive feedback that drives quality and effectiveness.
• Share knowledge in reviews and demos to communicate the value of good and meaningful design.
• Be active in evangelizing a collaborative, human-centered design process within the organization.

Requirements:

• 1 – 3 years of experience in a UX / UI design role.
• 1 – 3 years of experience in a creative role.
• A portfolio to demonstrate design approach and capability.
• Basic understanding of software design (native iOS/Android/responsive web).
• Basic understanding of human-centered design.
• Comfort with modern design tools: Figma, Adobe CC, etc.
• Comfort with remote team collaboration and feedback cycles.
• Excellent communication skills and ability to clearly articulate design decisions.
• Ability to prioritize and manage work in a fast-paced and ambiguous environment.
• A true desire to impact our products, industry, and in turn, our guests.

Core Competencies:

• Excellent interpersonal and communication skills that include exhibiting professionalism and diplomacy when working with a team.
• Comfort in coordinating multiple tasks simultaneously, meeting deadlines, and working productively and efficiently under pressure.
• Efficiency: Able to produce significant output with minimal wasted effort.
• Attention to detail: Does not let vital details slip through the cracks or derail a project.
• Endurance: Demonstrates tenacity and willingness to go the distance to get something done.
• Proactivity: Acts without being told what to do. Brings innovative ideas to the company.
• Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Creativity/innovation: Generates new and innovative approaches to problems.
• Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

Extra Credit:

• Demonstrated experience designing (UX and or UI) mobile and web software.
• Experience working within and contributing to design systems.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments)
Compensation and Benefits

• Salary is based on range in consideration of relevant job experience and certification/education
• Flexible Time off – we want our team to take time as they need, so don’t accrue hours but rather give you freedom to schedule within scope of the business and your needs
• Medical | Dental | Vision
• 401 (K) Plan + Match
• Supplemental Insurance
• Company Paid Short- & Long-Term Disability
• Training and Career Development
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & Employee Discounts
• $75 monthly cell phone stipend

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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