Company Summary

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

The Escrow Support Processor provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high volume paperwork. Communicates information and instructions to escrow branches.

Location: 700 Bishop St, Ste 110, Honolulu, HI 96813

Essential Functions

• Provides a wide range to a team of Escrow Support Processors and Escrow Officers.
• Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge.
• May work on escrow openings and closings.
• Performs clerical functions to set up (open) escrow files.
• Prepares correspondence, escrow files and orders preliminary title reports.
• Performs fund disbursements.
• Prepares and delivers closing statements and closing letters.
• Schedules and provides instructions to couriers.
• Orders payoffs, liens, homeowner association documents and evidence of insurance.
• Distributes preliminary report.
• Communicates with branches, as needed.
• Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed.
• Actively contributes to the results of a team and works toward achieving goals and objectives.
• May operate multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.
• May receive, sort and route mail.
• May assist other employees or departments by gathering, checking, and preparing documents; maintain accounts; set-up appointments; assemble packages.
• May greet and direct visitors in office.

Knowledge and Skills/Technology Used

• Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Responds promptly to customer needs; responds to requests for service and assistance; meets commitments
• Some knowledge of Microsoft Office applications

Typical Education

• High school diploma or equivalent

Typical Range of Experience

• 0-2 years escrow processing experience

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.