Job description
Job Description
- The Error Resolution Specialist position is responsible for reviewing, researching and appropriately adjusting tax documents and payments allowing them to post correctly to the taxpayers account.
- It is also responsible for examining, researching and correcting batches, documents and payments that do not pass system validation. This position works a system identified list of errors, reviews taxpayer documentation and system calculations to determine the source of the error and correct the problem.
- This position is also responsible in identifying and correct the source of the complex problems, will interact with other divisions, customers and perform extensive research through all account periods and tax types to ensure accuracy when the problem is resolved.
- The position also researches payments that have been misapplied which requires extensive research of past payments, credits and billings.
Skills Required
- Performing detailed examinations of state tax documents Working with multiple screens on computers Analyzing and evaluating taxpayer claims Interpersonal relationships Oral and written communication
Experience Required
- One year office experience Google work space
Job Type: Full-time
Pay: From $16.50 per hour
Experience level:
- Under 1 year
Shift:
- Morning shift
Work setting:
- In-person
Ability to commute/relocate:
- Phoenix, AZ 85007: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is the best email to reach you?
Experience:
- Google work space office: 1 year (Preferred)
Work Location: One location
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