Job description

Compass Oncology is hiring a Medical Scheduler!

It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most all of us. It’s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can’t wait to hear your story.

Compass Oncology - the largest privately-owned Cancer Care and Research Facility in the Pacific Northwest - is looking for a Medical Oncology Scheduler with high level customer service skills. While having medical office experience is a good place to start, we are looking for individuals that have the heart for service, are eager to learn and grow with an organization who values service, excellence and respect.

Employment Type: Full-Time, 40 Hours M-F

Location: East Cancer Center (Portland, Oregon)

Salary Range: $17.85-$25.81 Per Hour

**Final offer amounts are determined by multiple factors including candidate experience and expertise as well as internal employee equity considerations.

Job Scope:

Under direct supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities:

• Schedules patient appointments in computer system in accordance with physician and/or office guidelines.
• Cancels/reschedules patient appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
• Maintains physicians' schedule: on call, vacations, meetings, etc.
• Answers incoming calls; assesses caller’s needs and directs to appropriate personnel.
• Obtains and communicates messages in an accurate and timely manner.
• May schedule outpatient appointments/testing and hospital admissions upon request.
• May obtain necessary pre-certification as required.
• Collects co-pays, deductible and other out of pocket amounts at time of visit
• Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
• Provides patients with accurate and legible appointment cards. Documents' no shows in patient's chart for missed visits.
• Follows up with patient to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.

Education:

High school diploma or equivalent.

Experience/Training:

• Minimum (0-3) years of office or customer service experience preferred.
• Ability to multi-task based on changing priorities.
• Knowledge of medical terminology preferred.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Impeccable commitment to customer service.

More About The Company
Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/

When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen — whether it is caring for patients, caring for yourself and your family, or giving back to your community. That’s why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs, to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.

Our Comprehensive benefits include:

• Medical , Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

Job Type: Part-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid orientation
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Portland, OR 97213: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why are you interested in Compass Oncology?
• What are your salary expectations?

Work Location: One location

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