Job description
DCInc is a boutique event planning firm with headquarters in Dallas and a secondary location in Washington, DC. We have worked alongside clients in events such as: corporate, weddings, local-concerts as well as community government fundraisers. Our 15+ years of combined experience have given us the knowledge and network in order to deliver the event of your dreams. Looking to plan your next event? Don't think twice and contact us in order to relax while everything is taken care of for you!
We are hiring a Customer Service Assitant to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Duties:
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Reviewing customer accounts and transactions while resolving issues
- Receiving orders, calculating charges and processing payments
- Referring customers to superiors when necessary
Job Types: Full-time
Pay: $850- $1200 per week
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Additional Information
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
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