Acceleration Academies is passionate about improving student outcomes. We provide two capabilities that drive student success. Our dropout recovery and student re-engagement program (Acceleration Academies), is an innovative education partner helping young adults overcome real-life challenges to earn their high school diploma tuition-free through partnerships with state or local school districts across the country. Our technology platform (Incite®) enables data-driven teaching and learning. These offerings are both rooted in our belief that every student deserves access to the best instruction, tools and resources possible.

Position Title: Enrollment Counselor

Reports to: Chief Enrollment Officer

Location: Anywhere, USA (remote position)

FTE: Full-time and Part-time positions available

Salary: Full-time-$40,000/year Part-time- $18-$20/hour

Job Description

Enrollment Counselors work with the Enrollment Marketing and Communications Team and are accountable for recruiting and enrolling students to achieve the organization’s student enrollment growth objectives. Enrollment Counselors will coordinate all aspects of assisting prospective students with the application and enrollment process.

Job Requirements

Education: Bachelor’s Degree in Communications, Sales, or a related field preferred

Years of Experience: Minimum of 1-3 years of relevant sales experience in an inbound/outbound call center

Background check: Demonstration of a clear state and federal criminal history

Language: Bilingual (Spanish preferred)

Job Responsibilities

• Clearly articulate the value of a high school diploma in a way that inspires hope and optimism, moving young adults to action
• Guide students and families during throughout the enrollment process
• Outbound calling and engaging with community partners to recruit potential applicants (specifically targeted/identified young adults who are not currently enrolled in their local school district or diploma-earning program). Requirements vary district to district.
• Coordinate all aspects of assisting a prospective student to apply fully, from gathering contact information to follow up, assisting with application completion, inviting prospective candidates to tour our local academies, and/or connecting with the applicant with more information via text/call/video chat/video message, etc.
• Lead follow-up and nurturing
• Develop stamina and persistence to reach our target audience
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets/quotas

• Other duties as assigned

Core Competencies

The following core competencies define what the organization requires of its employees to succeed and how we expect overall goals to be accomplished each and every day.

• Communication & Interpersonal Skills
• Collaboration & Teamwork
• Caring & Inclusiveness
• Flexibility & Adaptability
• Honesty, Integrity & Reliability
• Results-Orientation

Role-Specific Competencies

These competencies are specific to the Enrollment Counselor position.

Relationship Management

Creative Thinking

Strategic Analysis & Problem Solving

Resiliency & Stress Management

Commitment & Motivation

Additional Qualifications

• Inspirational presence, reliable leadership, and excellent group and individual rapport-building and communication skills (written and verbal) in a range of relationships and environments.
• Relationship building: in particular, with prospective students and their family members as well as with fellow colleagues
• Driven by student and academy requirements to understand what the applicant needs, along with what they value and why, and ability to apply creative thinking to make a difference.
• 1-3 years of experience working in a sales or community outreach capacity preferred
• Computer skills required to navigate CRM + database + web based portals
  • Ability to adapt and quickly learn new technology platforms
  • Booking follow up appointments for interested applicants via video call or phone call.
• Demonstrate good organizational practices to allow for data prioritization and follow up management.
• Ability to take ownership of recruitment efforts and pipeline management
• Demonstrate superior time-management, organizational skills, and accurate record keeping.
• Comfortable adapting to fast-paced, changing environments

• • Experience with CRMs, preferably HubSpot

• Experience with Five9 telemarketing software a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the worker is regularly required to sit, talk and hear. The worker is frequently required to use wrists, hands, and fingers to touch, handle, feel and type.. The employee is occasionally required to stand, walk and reach with hands and arms and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20 pounds. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer; extensive reading; and verbal communication.

Acceleration Academies is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work to be performed and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is understood that other related duties may be assigned. To perform this job successfully, an individual must be able to perform all aspects of the position, described below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.