Job description

Are you an effective communicator and problem solver? Do you enjoy building relationships and helping others achieve their goals? Join our growing, high-performing Enrollment Coach team! We are looking for an empathetic, articulate, and service-oriented Enrollment Coach to engage prospective students and support them through the enrollment process. If you share our values and enthusiasm for changing the world through educational excellence and student success, you will find a home with us.

Essential Duties

Here’s what you’ll do day-to-day:

• Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
• Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
• Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
• Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application at a faster-than-average pace.
• Use resources and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective students, at the right time and through the contact method they prefer.
• Partner with ASU academic units and services to work through challenges and solve unique roadblocks.
• Maintain a positive, “How can I help?” attitude.
• Assist in the development, editing and distribution of recruitment materials including student communications, programmatic advisement resources, guides, etc.
• Challenge the status quo by recommending new and innovative procedures with student success in mind.
• Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention, related student services, phone-based sales, customer service, OR, Any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

We’d love to talk if

• you understand and align with the ASU charter.
• you have a customer-first mentality and enjoy delivering world-class customer service experiences.
• you have a persuasive, teaching style of communication even with complex or technical processes and policies.
• you love working with people to change their lives.
• you are driven, self-disciplined, and have a proven track record of achieving results in a customer-centric environment while also taking pride in finding innovative ways to increase efficiencies.
• you are adaptable and demonstrate a sense of urgency in a faced-paced environment with constant change, while assuring consistent achievement of quality standards.
• you thrive working with others with diverse backgrounds.
• you possess an exceptional amount of empathy and are knowledgeable about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).
• you have strong time management skills to balance multiple competing priorities.
• you are a strong communicator and build trust and relationships with others.

Don’t forget to tell us if you have

• evidence of a bachelor’s degree or higher in a relevant field.
• experience in an institution of higher education supporting programs of study for a diverse student population, or experience recruiting students of any level.
• experience with Salesforce.
• experience in customer service and technical communication.
• experience with conflict resolution and de-escalation.
• anything else that makes you an ideal coach to encourage and enroll prospective students.

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85257

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.