Job description

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Energy Advisor, to work on either a full or part time basis. Job Share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups. They also get involved in a range of tasks to support these activities. Energy Advisors sit within the Operations Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

What you will need to succeed

Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as NEA will provide full training to the successful candidate.

You will have an awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will be an excellent communicator, with experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives;

NEA has several office locations throughout England and welcomes applicants from all regions and in particular those from the North-East, London & Eastern regions. All staff are currently working from home on a temporary basis. Office locations will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

We are offering:

• £23,483 - £28,626 - Scale 5-6, Points 12-22
• 11½% non-contributory pension
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus all public holidays per annum
• Flexible working arrangements including the opportunity for Hybrid working
• Enhanced family friendly payments
• Employee Assistance Programme
• 2 year Fixed Term Post

Job Types: Full-time, Fixed term contract, Part-time
Contract length: 24 months

Salary: £23,483.00-£28,626.00 per year

Benefits:

• Company pension
• Flexitime
• Sick pay

Schedule:

• Monday to Friday

COVID-19 considerations:
All staff are currently working from home on a temporary basis. Office locations will be discussed with candidates at interview.

Application question(s):

• Awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

Reference ID: R15

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