Required Qualifications:

• BA/BS degree or a combination of related education and work experience to equal at least four years.
• High analytical skill and ability to prioritize workload
• Strong customer service skills

Preferred Qualifications:

• Two years of experience in system support and problem resolution
• Electronic health record administration and support experience
• Familiarity with IT support ticketing system
• OS Knowledge: Windows, macOS, iOS, Android

The School of Dentistry IT (SOD-IT) Team is a productive, innovative, and unique team that works closely with users to support clinical operations. We tap knowledge within our team, the School of Dentistry, the University, and elsewhere to bring forward innovative/creative ideas and deliver robust solutions. This role is an exciting opportunity to support technologies that directly impact patient care, education, research, and operational excellence. As the SOD-IT Support Specialist, you will troubleshoot issues related to the School of Dentistry’s clinical information systems and hardware. This position reports directly to the SOD-IT Director and will have significant visibility around the clinics.

• The pay range for this position is $58,000-62,000 depending on experience and qualifications that the finalist brings to the position.
• This position is expected to work onsite 80% of the time at a minimum. The position's office is in Moos Tower on the East Bank of the Twin Cities campus. Dentistry management retains the right to modify flexible work arrangement agreements on a temporary or permanent basis for any reason at any time.

General Support (80%)

• Provide in-person hardware and software support on workstations throughout the School of Dentistry
• Leverage multiple support channels (e.g., a remote session, phone, email, and in-person) to diagnose and rectify user problems
• Generate actionable support tickets
• Use standard operating procedures to escalate problems to internal and external teams appropriately
• Connect with internal teams via Slack, email, and phone to provide single-call resolution

Documentation (10%)

• Assist with developing support standards and procedures to improve processes, workflows, and compliance as needed
• Draft communication templates

Professional Development (5%)

• Actively participate in your professional development (e.g., attend a seminar, training session, or Dentistry hosted event)

Other duties as assigned (5%)

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.