Requisition No: 795708

Agency: Economic Opportunity

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40044121

Position Number: 40044121

Salary: 36,000.00

Posting Closing Date: 05/12/2023

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative (ESR) II is a professional position that provides specialized employment services to individuals needing employment assistance. You will be focused on placement services using Employ Florida (EF), job boards, local newspapers, and community resources. You will also be responsible for prioritizing work demands with a focus on customer satisfaction and ensuring quality referrals based on employer-defined skills sets and requirements. You will also provide employers job order services, updates, placement verification, follow-up, and hiring events and ensure that all services provided are adequately documented in EF and make certain career seekers and employers understand all services provided by CareerSource Polk.

You will work independently and be responsible for identifying and analyzing complex problems; developing, recommending, and implementing solutions to resolve problems; providing instructions; taking necessary actions in resolving problems; advising management of problems and/or policy concerns related to program and operational functions. You will be required to plan, organize, communicate, and coordinate work assignments, and work cooperatively with others.

The Difference You Will Make:

You will impact Florida Citizens by assisting job seekers in obtaining and retaining employment. Assist local employers in attracting and retaining qualified candidates based on their needed skill sets. DEO is a fast-paced work environment in which critical thinking and prioritizing are essential.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Training is available throughout the year and on request with our Office of HR Training and our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Lakeland is a small-town city with big-city vibes between Orlando and Tampa, Florida. Lakeland is part of the Tampa Bay Area. Lakeland is the largest municipality within Polk County and is home to Polk State College. Lakeland also has the largest collection of buildings by Frank Lloyd Wright.

There are a total of 38 names of lakes within the Lakeland city limits as well as numerous smaller lakes. Sizes among the 38 names lakes range from 15 acres to 2,185. There is a multitude of freshwater opportunities for both residents and visitors.

The city is constantly growing and developing new businesses. So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture, and delight. Lakeland is:

• Known for its lakes, dining, theaters, arts, museums, natural resources, and Circle B Bar Reserve (https://visitcentralflorida.org/cities-towns/lakeland/)

• Home to Polk State College’s first permanent campus in 1988 loca,ted on a former orange grove along U.S. South between Lakeland and Bartow.
• Lakeland is the future home to Barnett Family Park, offering a playground with a splash pad, labyrinth, and covered picnic area (https://www.lakelandgov.net/departments/parks-recreation/barnett-family-park)

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage options+ * Retirement plan options, including employer

(health, life, dental, vision, and other supplemental options) contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided

* Career Growth * Highly skilled, professional environment

+For a complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$36,000.00 – $41,000.00

Your Specific Responsibilities:

• Provide individualized and/or group counseling/case management services to customers in the One-Stop Center using standardized counseling techniques, which will assist customers in deciding vocational goals and employability plans for entrance into employment.
• Interview and assess customers for job readiness through aptitudes, interests, personal characteristics, education, and work history. Provide various services, including intake and assessment, counseling, testing, job search assistance, referral, and placement.
• Promote One-Stop Center services and programs throughout the community via telephone contact, job fairs and/or visits to employers, community organizations, and public and private agencies.
• Determine eligibility for and/or participation in special programs and coordinate services and state and local agencies for job development and referrals.

Required Knowledge, Skills, and Abilities:

• Knowledge of labor market exchange process, strong customer relation skills
• Working knowledge/experience using Microsoft Office applications, includes. Word, Excel, Power Point, and Outlook.
• Knowledge of principles and techniques of effective communication to provide excellent customer service.
• Knowledge of the basic principles of counseling and case management
• Ability to record and document the customer’s interaction in required systems
• Ability to conduct an effective interview.
• Ability to create, write and develop professional resumes.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to work effectively independently and as a part of a team.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to present/speak in front of groups or individuals.
• Ability to promote and market CareerSource Polk resources.
• Ability to utilize problem-solving techniques
• Ability to work independently by planning, organizing, and coordinating work assignments.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum –

• Successful completion of the Florida Certified Workforce Professional Tier 1 training within 12 months of hire.
• Required to travel locally within the region and must furnish own transportation.
• Duties and responsibilities of this position must be performed at the official worksite.

Preferred –

A bachelor's degree from an accredited college or university and two years of professional employment security, counseling, or Career coaching.

• Professional or non-professional experience in areas related to employment security; interviewing, counseling, job placement, aptitude testing, and assessments can substitute on a year-for-year basis for the required college education.
• Bi-lingual - Read, write, and speak English and Spanish.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 1112.045, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214-member Copy # 4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcements.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.