Families Forward, a Fedcap program, is currently hiring for a full-time Employment Case Manager to provide employment-focused case management services at our Augusta, ME nonprofit location. This customer service and human services position earns a competitive wage. In addition to competitive pay and our optimistic culture, we offer this job coach position amazing benefits.

So, now that you've learned the who, what, where, and why of this customer service and human services job, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time job coach position with our human services nonprofit works the day shift during business hours.

As an Employment Case Manager in human services, you are responsible for establishing trust with our program participants by serving as a job coach. You conduct comprehensive intakes with our participants to understand their needs, strengths, interests, aptitudes, experiences, and capabilities. In collaboration with participants, you help develop a service plan known as a Family Contract Amendment (FCA) that outlines their short- and long-term employment goals. You meet with each participant at least once a month to provide case management services, such as documenting their progress toward their goals and ensuring they're clear on program requirements.

In addition, you build effective partnerships with external providers to make sure participants have access to the services and programs they need. You maintain exceptional record-keeping as well as make requests for support services in accordance with our policies to help participants successfully accomplish their FCA. If a participant misses an appointment, you reach out to them and help them reschedule. Using your strong customer service skills, you also maintain communication with the medical and behavioral providers of your participants to access important information.

At times, you run reports through our FedcapCARES program and use that data to plan daily and weekly tasks. You sometimes work with a targeted caseload that focuses on a specific group, such as two-parent families or individuals enrolled in higher education. No matter what you're working on, you always uphold a professional manner to represent our nonprofit in a positive light. You find great satisfaction in knowing that your hard work has such a direct positive impact on the lives of our clients, which is why you thrive in this case management position!

ABOUT FEDCAP

Founded in 1935, the Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. For over 85 years, we've developed scalable, innovative, and potentially disruptive solutions to some of society's most pressing needs. We provide educational services, vocational training in high-growth labor industries, behavioral health services, and skill-building programs to every age group, all of which are meant to help people achieve long-term self-sufficiency.

We are committed to improving the economic and social well-being of the impoverished and disadvantaged. Our services are only as effective as the quality of the people who make up our team. To achieve our mission, we strive to attract and retain talented and committed staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth.

OUR IDEAL EMPLOYMENT CASE MANAGER

• Creative - strong problem solver and good at brainstorming creative solutions
• Professional - has excellent verbal and written communication skills
• Organized - highly organized and attentive to detail
• Efficient - can effectively prioritize tasks while demonstrating good time management
• Respectful - able to maintain a friendly and positive attitude

If this sounds like you, keep reading about this job coach position with our nonprofit human services team!

REQUIREMENTS FOR AN EMPLOYMENT CASE MANAGER

• Bachelor's degree OR equivalent experience
• Demonstrated track record for providing exceptional customer service
• Valid driver's license

Fluency in Arabic, Portuguese, French, or Lingala would be a plus but multiple factors will be taken into consideration. If you meet the above requirements, we need you. Apply today to join our customer service team as an Employment Case Manager / Job Coach!

Location: 04330