OVERVIEW

The Account Manager is at the center of ensuring the highest level of service to our clients. He or she builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. The Account Manager engages the full-service team and resources to manage each year’s renewal process. Account Manager displays an understanding of the marketplace and industry, and uses that expertise in placing coverage and negotiating terms and conditions on behalf of clients. The Account Manager oversees the accuracy of client information in our agency management system.

EXECUTION OF CLIENT SERVICE

• Works with the service team to plan, execute, and track customized service strategies for each client
• Manages creation of proposals, providing a summary of programs and options, service plans, and other specific deliverables designed to support clients in making decisions about insurance programs
• Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings
• Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
• Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to the portal by their staff
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
• Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
• Displays an understanding of compliance and regulations related to groups ranging in size from 2-100 employees
• Manages time effectively to prioritize workload, client service requests, and service parameters on business processes

MARKET STRATEGY AND NEGOTIATION

• Works with the service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices
• Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients
• Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested
• Remains current on forms, coverage, insurance carriers, industry trends, and legislation
• Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches

DATA AND PROCESS INTEGRITY

• Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
• Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals

PEER RELATIONSHIPS

• Participates in ongoing scheduled meetings with the service team to discuss accounts, renewals, service needs, service platforms, etc.
• Trains, guides, and mentors Client Service Representatives
• Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
• Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other departments

QUALIFICATIONS

• REQUIRED
  • Upon hire, Producers License for Life/Health
  • 2+ years of Account Manager experience within an insurance brokerage
• PREFERRED
  • BS/ BA in Business, Insurance, or a related field
  • Experience working with agency management systems
  • Familiarity with benefit management systems
  • Proficient skill level in Microsoft Office Suite

A few things about us:

• We work hard and love what we do!
• 37 1/2-hour workweeks (We mean it. Work-life balance is a real thing here!)
• PTO - after 90 days of Full-Time Employment
• Full Benefits
• 401 (k) match on first 4%- after 1st year of employment
• We've been around for over 90 years. We're looking for people to join our team as we go to the next level!
• Local independent insurance agency serving families and businesses in the Chicago area