Job description

Electronic Banking Manager

Summary

The Electronic Banking Manager is responsible for managing the bank's electronic banking and cash management systems, which includes, but is not limited to online banking platforms, debit cards, wire transfers, ACH origination, remote deposit capture, telephone banking and online account opening.

Key responsibilities include, team leadership, maintaining a high level of service quality for both internal and external customers, managing all aspects of electronic banking operations, cross training team in all functions.

Responsibilities

Manage Electronic Banking Activities

Coordinate day-to-day work activities to obtain maximum efficiency within the department

Manage workflow within the digital channels such as online banking, telephone banking, and debit card activities

Monitor digital channels for downtime, speed of processing, unusual activity, etc.

Handle difficult customer situations and report on Customer Complaint Tracker with resolution

Cross-train staff in all areas of electronic banking

Debit Card Management & ATM Machine Activities

Oversee debit card ordering and supplies; maintain inventory control with appropriate vendors

Oversee and manage debit card dispute process

Coordinate all ATM installations with external vendors and internal resources

Compliance & Security

Maintain high level of expertise in Regulation E and all areas of compliance related to electronic banking & deposit operations

Awareness and compliance with CRA guidelines and policies, ethics policy, and the bank’s non-discrimination policy; complies with banking regulations

Comply with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC and red flags

Secure all documents and confidential data following the "clean desk" policy; lock computer screen and secure equipment when leaving desk or station

EFT Disputes, ACH Rules & Wire Transfers

Oversee debit card and EFT disputes through final decisions and correspondence with customers, document in Compliant Tracker with resolution

Maintain high level of expertise in ACH rules and regulations

Oversee Wire Transfer process

Remote Deposit Capture

Prepare and conduct presentations for customers when requested by retail sales or commercial lending areas

Prepare proposals for businesses as directed by retail sales and/or commercial lending

Oversee installation and training of equipment; provide contact information for customers

Oversee machine breakdown or replacement when necessary

Product Knowledge & Recommendations

Prepare and implement a cross-training plan with each staff member on products and services, document progress within Threads

Work with staff on making recommendations for customers by using open-ended questions; document progress in Threads

Compliance Training & Other Education

Complete all BVS online compliance training on or before deadlines

Attend compliance in-person and web-based training when offered

Attend other continuing education programs related to position

Maintain Procedural Manuals

Review department procedures specific to electronic banking, Debit Cards, ACH, wire transfers, and RDC

Update procedures and policies; distribute to other departments and branches via SharePoint, if applicable

Test procedures and incorporate screen shots, easy processes, and guidelines, as needed

Human Resource Management

Interview applicants and make hiring recommendations, document interview questions and answers in Threads

Complete performance reviews before due date for each direct report

Add and review comments made for team; provide feedback and action plans or performance improvement plans as needed

Consistently read feedback and follow up with relevant training, mentoring, encouragement, and accountability for staff

Coach staff to provide exemplary customer service to both internal customers and external customers

Community Involvement

Encourage team involvement in community events

Volunteer and/or attend three bank sponsored events through the performance year

Requirements

EDUCATION AND EXPERIENCE:

• College degree in business or equivalent work experience.
• Five years banking and electronic commerce experience, at least two of which in a supervisory capacity.
• Knowledge of banking and compliance regulations pertaining to electronic banking.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee: Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer.

Must be able to remain in a stationary position 60% of the time.

Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately.

Must be able to receive detailed information through oral communication.

The noise level in the work environment is usually low to moderate

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

EOE Statement

Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $44,523.97 - $124,693.25 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Danbury, CT 06810: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Leadership: 1 year (Required)

Work Location: One location

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