Job description

Permanent Contract | £6,997 to £7,124 per annum (Scale D) | 12 hours per week | County Hall, Norwich

Call Handler vacancy Emergency Duty Team 12 hours per week covering weekends, Bank Holidays and evenings.

We have an exciting opportunity to appoint a call handler within the Emergency Duty Team. The call handler is a responsible for taking calls on behalf of Norfolk County Council for social care emergencies out of hours. We are looking for a highly focused and organised individual will need to remain calm and take key information from callers who require emergency social care out of hours.

To succeed in this role, you must have previous experience in customer service, excellent IT skills, be comfortable to work as part of a team and have the skills and confidence to work independently. EDT come under the management Adult Social Services but works closely with Children’s Services and other key partner agencies such as the Police & Health services. EDT’s main objective is to provide a service to people who require an emergency social care response outside usual working hours. The team are based at County Hall and we anticipate that working remotely will continue to be a key feature of this role and you must have excellent broadband coverage. However, the successful candidate will also be required to work from County Hall at times.

This position is permanent and will cover evenings, weekends and bank holidays on a shift basis. Shifts will vary: Core hours are as follows. Evening shifts start at 17:00hrs until 22:00hrs Monday to Thursday, Friday 16:30/22:00 and weekend shift hours are 09:00/ 22:00.

Interviews will take place via video technology, where you will have the opportunity to discuss these working arrangements.

For further information about this position you can contact Janet Melville 01603 306858 or Jo Felgate 01603 638126. Interviews are scheduled to take place w/c 19th December.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Closing date: 6 December 2022 at 23:59

Job Types: Permanent, Part-time

Salary: £6,997.00-£7,124.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Free parking
• On-site parking
• Referral programme
• Relocation assistance
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Weekend availability

Work Location: In person

Reference ID: 1818

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