Job description
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
The Herman Miller Group Digital team is building customer-centric, digitally enabled business models to reshape the way our family of brands does business. We're creating frictionless customer experiences through digital solutions across our platforms, and we need an eCommerce Program Specialist to help us get there.
In this role, you will assist with account management, client implementations and program support activities to drive Herman Miller B2B eCommerce sales growth.
ESSENTIAL FUNCTIONS
Conduct account level assessments, create and implement business development plans in coordination with Herman Miller dealers and sales teams.
Manage incoming requests and assist eBusiness Sr. Manager with OrderPlace and eProcurement Supplier Portal implementations as needed.
Manage Herman Miller’s eProcurement Supplier Portal business presence/relationships and conduct training for dealers, sales and customer end user on Herman Miller’s B2B eCommerce tools.
Assist with the creation, development and management of program communications, dealer marketing and training materials.
Stay abreast of current eProcurement, B2B eCommerce and social networking eBusiness trends and technologies.
Develop and maintain relationships with the sales organization, dealer community and customers to understand the needs of each audience and the impact that Herman Miller’s B2B eCommerce capabilities have on each group.
Educate dealers and HMG sales organization on the B2B eCommerce strategy and its application within the sales process.
Assist HMG proposal center and sales organization with bid responses that relate to B2B eCommerce and other duties as assigned.
Performs additional responsibilities as requested to achieve business objectives.
Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's Degree in Marketing, Business Administration or related field or equivalent level of professional experience.
4+ years of B2B sales and marketing technology experience.
Licenses and Certifications
Skills and Abilities
Understanding of B2B eCommerce and related technologies (Ariba, Oracle, Jaggaer, etc.).
Excellent verbal, written and interpersonal communication skills with a strong emphasis on listening.
Self-starter with demonstrated high personal performance standards, the desire and ability to continuously learn and must be results-oriented (i.e., holding oneself accountable for results).
The ability to build consultative, collaborative relationships with cross-functional teams.
Must be able to perform all essential job functions without accommodation.
Flexible availability (outside of normal business hours) to support global work determined by customer’s roll-out plans and project timelines and other program needs.
Willingness to travel up to 10%.
Additional Skills and Abilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.