Job description

Dunkin’ is interviewing for all positions including a select daytime position. We will fill these positions fast!

We offer health, dental and vision plans, the ability to further your education through a tuition reimbursement program, 401K matching, flexible schedules and many more great benefits! (After applicable waiting period and eligibility requirements.)

America runs on Dunkin’ and Dunkin’ restaurants run on teamwork, community, team member perks and YOU. Whether you’re looking for a part-time job or a full-time career, we have a place for you. So if you’re into making coffee while making friends, apply here on indeed or visit www.workatholland.com to apply today.

We can't wait to hear from you!

Position Descriptions

Team Member

Team Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet guests needs and give them a reason to come back.

Benefits of working at Dunkin’:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard.

Requirements

- Provide excellent guest satisfaction, service speed, and product quality
- Previous experience working in a cafe or quick service restaurant preferred
- Show passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
- Anticipate and understand guests’ needs and exceed their expectations
- Works well in a team environment

Manager

Summary

The Manager is responsible for ensuring that, first and foremost, the overall operation of the restaurant adheres to Dunkin Brands and Company standards. Furthermore, the Restaurant Manager is expected to build profitable top line sales by developing a team which delivers a great guest experience through operational excellence. The ultimate test of his/her success is the quality of leaders he/she is able to produce through his/her internal development system.

The Restaurant Manager Is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are typically responsible for the overall operation of the restaurant according to Dunkin'® standards, franchisee standards and In compliance with all applicable laws.

Assistant Restaurant Managers generally support a Restaurant Manager In their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They typically assist In the development of crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They typically set goals, provide job assignments, and motivate others.

Responsibilities

• Ensure compliance with all applicable laws, Dunkin' Brands standards, and Company values
• Hire, train, and develop a team capable of delivering a great customer experience
• Innovate ways to build sales and guest loyalty
• Set goals to increase profitability

Competencies

• Team builder
• Performance oriented
• Empathetic leadership
• Stress management
• Innovative
• Loves people
• Charismatic
• Genuine

Skills Required

• Able to analyze the factors which drive a profit and loss statement
• Oral and written communication is clear and effective
• Ability to find the balance of being an outstanding Leader and an effective Manager

Company Information

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Restaurant type:

• Bakery
• Quick service & fast food restaurant

Shift:

• Day shift
• Morning shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: In person

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