We are looking to expand our team and are interested in qualified and motivated candidates for our Dispatcher position. This position works at our warehouse in Milpitas and the shift is Monday - Friday 10am - 6:30pm.

At Watchpoint Transportation, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint Transportation, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint. Together we can tackle any challenge.

Are you ready to join a Company with more than 35 years of industry experience and resources across the globe in custom logistics and data solutions?

Dispatchers are the key to success for our drivers. Dispatchers are responsible for the daily operations of the cartage workload. This position will be expected to work directly with our drivers and Customer Service to provide direction of the dispatched shipments to both company drivers and independent contractors.

• Plans and schedules routes for freight transport
• Provides accurate instructions/information and documentation to our drivers
• Works closely with our drivers, helping to ensure we meet important transport deadlines
• Monitors routes and status of drivers to coordinate and prioritize their schedule
• Recognizes potential delays and works with drivers to determine the most effective course of action
• Updates inbound and outbound orders in Transportation Management System (TMS)
• Serves as primary communication liaison with Customer Service
• Assists in fleet management
• Adhere to company KPI measurements and timelines
• Operate within company issued technology systems
• Provide feedback to Lead and Supervisor

• High school diploma or equivalent
• A minimum of 2 years' experience as a dispatcher
• Must possess effective communication skills, both written and verbal
• Must be able to prioritize and multi-task in stressful situations
• Excellent customer service skills: dedicated to meeting the expectations of internal and external customers
• Must have excellent organizational and problem solving skills
• Must be able to use radio, phone, and computer to communicate with our drivers
• The position requires STA background check. Evidence of prior STA approval is beneficial
• Experience with Microsoft Office products and ability to adapt to other computer software systems

Physical Requirements

The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.

Watchpoint offers a competitive benefits package that includes:

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K matching

PTO and Holiday pay

Pay Range:

The starting pay for this position is expected to be $21.00 to $25.00 per hour. Exact compensation is based on skills, experience, education, and location.

Watchpoint Logistics, Inc. is an equal opportunity employer

Visit us at https://www.watchpointlogistics.com