Job description

Student Transportation Inc. is North America’s safest independent provider of school bus transportation services, with an industry-leading safety rating and the youngest fleet in the business.

The Dispatcher is responsible for ensuring the daily coverage for school bus routes and field trips, answer telephone calls from our customers and the public, communicating changes and instructions to drivers. The Dispatcher ensures all driver accurately complete and turn in all paperwork including but not limited to DBR’s, DVIR’s, incident reports, updated route sheets, charter trip sheets, etc. The Dispatcher ensures positive check-in and key collection occurs at the beginning and end of each shift.

Essential Responsibilities & Duties:

• Ensure employees report to work as scheduled and complete and file paperwork.
• Maintain, manage and update driver schedules and ADR’s on a daily basis
• Report concerns, violations or issues to the Operations Manager
• Assign substitute drivers as needed
• Plan, schedule, and assigns drivers for special transportation including field trips, athletic events etc.
• Assist in developing routes and schedules
• Assist in planning, scheduling, and coordinating charter trips
• Answer heavy telephone volume and communicate on two-way radio
• Maintain records of mileage, fuel consumption, and other related data
• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law
• Assist maintenance in scheduling vehicles to report to the shop for maintenance
• Review of onboard video and GPS monitoring
• Performs other duties as assigned by Operations Manager

Qualifications:

• High school diploma, equivalent certification or degree
• 2+ years working as a dispatcher or in a high-volume customer service/call center environment
• Valid commercial license with passenger endorsement and school bus certificate a plus!
• Must be willing to obtain a CDL and drive school routes on an as needed basis.

Desired Skills & Abilities:

• Computer proficient with software experience in mapping and routing
• Experience in Microsoft Office Suite
• Familiarity with the laws, regulations and policies governing student transportation
• Ability to read a map, to coordinate and schedule bus routes in a logical manner
• Familiar with the school district, school locations, general knowledge of the routes and stops, and field trip destinations
• Ability to deal tactfully and effectively with employees and our customers
• Good judgment and ability to make sound decisions
• Physical condition corresponding with duties
• Ability to drive a bus is a plus
• On-call for emergencies and weekends as needed

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Required)

Work Location: In person

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