Job description

Are you passionate about problem solving & helping people? We are a specialty plumbing company that is growing quickly and looking to bring a customer service expert onboard to help us expand and develop our Call Center Team!

In an effort to become a household company name, we prioritize transparency with our clients & employees alike while offering exceptional service with quick and efficient solutions. We are striving to build a culture that provides employees with a platform to share ideas, opinions, and constructive criticisms, channel ingenuity and creativity, and invest in their own personal growth and development as well as the Company's.

As a Dispatch Supervisor, you’ll be responsible for overseeing a team of Service Coordinators to ensure day to day operations run smoothly. You will thrive in a fast paced environment, be able to multitask and stay informed while analyzing and providing input to optimize driving routes. You’ll be able to proactively assess potential outcomes to aid in decision making and supervise all channels of communication to guarantee they are efficient and effective.

If you are looking for career growth & the ability to advance your skill set, don’t miss out on this opportunity to invest in your future and start building a career with The Water Heater Company!

*This is not a remote position*

Job Type: Full Time

Schedule: Must have open availability

Work Location: Camarillo, CA (In-person)

Pay: $49,000 - $54,000

Qualifications:

• Minimum of 3 years experience in Customer Service
• High School Diploma or GED
• Ability to work in the office full time
• Experience in the Water Heater / Plumbing Industry is preferred but we will hire the right person without experience
• Completion of Skills Tests within 24 hours of submitting application (Call Center Customer Service & Typing)

Responsibilities:

• Stay informed of individual and overall company performance using our reporting software.
• Conduct Daily Team Meetings to ensure cohesiveness amongst the team.
• Direct and support Team Members throughout the day by providing guidance/solutions to different situations that come up.
• Set an example for team members of commitment, excellent customer service, work ethics, habits, and personal character.
• Ongoing development and utilization of Company training resources.
• Stay tuned in to the Dispatch Board/Schedule to optimize each day.
• Engage in the development, coaching and general support of all Team Members to ensure targets are met.
• Manage the Permit Department including but not limited to taking all inbound permit related calls, processing permits, and ensuring that each step is followed properly until the permit process is completed.
• Conduct department performance evaluations on a quarterly basis.
• Assist in the development and preparation of the strategy and general business planning of the Company as a whole.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Career growth opportunities

Job Type: Full-time

Pay: $49,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Camarillo, CA 93012: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires open availability. What is your availability?
• It’s 10:00 AM, we have a technician out in the field at a job and he just sold a water heater replacement that will take him approximately 3 - 4 hours to complete. His next scheduled appointment has a 12:00 PM - 2:00 PM arrival window. He also still has to take a 30 minute lunch.

What would you do or how would you handle this situation?

Education:

• High school or equivalent (Required)

Experience:

• Plumbing Industry: 1 year (Preferred)
• Dispatching: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: One location

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