Employment Type:

Shift:

Description:

The Dispatch Operator works under minimal or no supervision to courteously answer and dispatch all received calls, alarms, and emergent situations in a timely manner. Remains calm and organized under all types of situations. Serves as a liaison between the hospital and the public by providing information and assurance of routing calls to the appropriate departments or areas as needed. All duties are performed in a way that promotes a team concept and reflects the mission of the Saint Alphonsus Health System.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.

• American Heart Association Basic Life Support for HealthCare Provider (BLS/HCP) certification required.

GOOD TO HAVE:

• Dispatch experience

• Hospital sponsored CPI training and certification required - If certification not currently held, employee must be certified within 6 months of hire as a condition of continued employment.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.

• Mentors positive attitude towards hospital and department policies and procedures.

• Demonstrates leadership and independent problem-solving skills; exceptional attention to detail, decision making abilities and the ability to use critical thinking.

• Assists in the accurate electronic and hard copy updating of all database accounts.

• Monitors and documents all life safety equipment for SAHS and dispatches appropriate responders as necessary.

• Monitors and documents critical life plant functions and life safety functions per procedure and notifies appropriate responders timely and accurately.

• Monitors and documents security cameras and panic alarms for RHMs and SAMG and dispatches appropriate responders.

• Understands software to accurately track incidents as required.

• Assists Security ID Badging with handing out badges afterhours and as deemed necessary per the department Supervisor.

• Monitors, reports, and documents for PharmaWatch per regional contract to respond with the appropriate policy based on alert notification.

• Works in alignment with other Saint Alphonsus departments to complete the following responsibilities: SAHS STAT Release of Medical Records Life safety equipment testing and reporting

• Demonstrates excellent knowledge of and complies with regulations for HIPAA, MSP, Joint Commission, and any other government regulations required of the Dispatch staff.

• Proactively takes on duties to assist other departments as defined by the director or manager.

• Assists the manager in clarifying and resolving customer issues timely.

• Assists with new colleague training, ensuring all job functions are demonstrated, verified, and signed off.

• Responsible for escalating any training issues or concerns to department Lead or Supervisor.

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.