Founded in 1876, the Appalachian Mountain Club (www.outdoors.org) is the oldest conservation and recreation organization in the United States. The AMC mission is to foster the protection, enjoyment and understanding of the outdoors, with a focus on the mountains, forests, rivers and trails from Washington, DC to Maine. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.

The Director of White Mountain Huts and Lodges is responsible for ensuring the delivery of quality guest experiences at our huts and lodges as well as developing and communicating a vision and high level goals to set the lodging team on a path of improvement. This is accomplished through maintaining a close relationship with site managers and supervisors to ensure accountability for delivery of guest experience and a shared understanding of the vision for the locations. The Director will also promote cross departmental collaboration in policies, training, hiring and staffing.

Responsibilities:

• Work through lodge and hut management teams to ensure the delivery of a high quality guest experience in all aspects of the facility. This includes food quality, cleanliness and guest service. This should be accomplished through a mix of shared expectations, regular training and holding staff accountable for their respective areas through a consistent on site presence.
• Facilitate communication between lodge and hut management and an array of stakeholders throughout the organization. These stakeholders include Group Sales, Contact Service Center, Construction Crew, Retail, Outdoor Journey, Human Resources, Finance, Research, Storehouse and Trails.
• Support lodge and hut management with emergency response. Ensure proper communication to all relevant internal teams including Construction Crew, Contact Service Center, Risk Management and Public Relations. Work closely with the Director of Occupancy regarding the decision to close facilities.
• Work with VP of Operations, Director of Occupancy and lodge and hut management to develop long term planning for huts and lodges. This includes long term goals to support occupancy and revenue growth as well as mission delivery through staffing structures, capital improvements, training programs and partnership development.
• Manage the budget for Huts and Pinkham to maximize financial support for the organization’s mission while meeting operational needs and organizational goals.
• Serve as the Permit Administrator for the Huts and Pinkham Permit as well as the Lonesome Lake Permit. Work with the Director of Trails and Senior Director of Government Relations to cultivate strong relationships with the US Forest Service, State Park and other state and local agencies.
• Work with lodge and hut management as well as AMC’s Recruiter to ensure proper staffing levels throughout the year. Help to prioritize roles across locations and encourage sharing of staff where appropriate.
• Work with lodge and huts management to identify outstanding individuals with the aim of cultivating talent within the organization through mentorship, coaching and professional development.
• Work with the Director of Risk Management to ensure that facilities are safe and prepared for challenging events including natural disaster, fire, active shooter and mass casualty incidents. Ensure an active Joint Loss Committee at each location.
• Work with Vice President of Operations to coordinate on site office placements for all White Mountain based departments.
• In addition to fostering an inclusive community among outdoor recreationists at Pinkham, Highland, and Huts, foster a stewardship ethic amongst guests and day hikers. This will be accomplished through both passive and active messaging that focuses on responsible use of the natural world and building of a sense of place.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Qualifications:

• Bachelors Degree degree with a preferable focus on environmental and facility management
• Five (5) years of management experience in a closely related work environment
• Demonstrated personnel, financial, general management skills, wilderness medical certification, and computer literacy are desirable.
• Must be highly flexible, adaptable, and resourceful
• Strong leadership, supervisory, and communication skills
• Commitment to collaboration, service, development and team building
• Physical abilities needed: Ability to operate standard office computers and machines, plus maintenance equipment. Ability to lift and carry 50 pounds at the Lodge and in the backcountry. Ability to travel safely in the backcountry in all weather conditions.

Compensation and benefits:

• Salary Range: $70,000 - $85,000 / annually
• Group Health Plan: 75% employer paid
• Optional Vision Insurance
• Optional Dental Insurance
• Group Life Insurance: 100% employer paid
• Long Term Disability Insurance: 100% employer paid
• Matching 403(b): 4% with vesting schedule
• Vacation: 4 weeks accrued each year to start
• Holidays: Up to 11 paid holidays per year
• Free use of AMC Destinations (up to 10 nights per year)
• Free annual AMC membership
• Pro-deal discounts on equipment and gear

To Apply:

Please include a resume and cover letter. No phone calls please.

AMC welcomes all qualified candidates to apply and we invite the full participation of all individuals currently underrepresented in the outdoor community. This includes, but is not limited to, individuals from racially and/or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ+ communities, and individuals who experience intersectionality with one or more of these identities.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.