Job description

JOB DESCRIPTION

JOB TITLE: Director of Shelter Services

SUPERVISOR: Executive Director

JOB TYPE: Full-time

STATUS: Exempt

SALARY: Up to $63,000

Beth-El Center (BEC) is growing and refining its organization structure to support future initiatives as defined in the Center’s strategic plan. The Center enjoys wide community visibility and support in the region as evidenced by its recent election as Nonprofit of the Year by the membership of the Greater Milford Chamber of Commerce.

The Beth-El Center is a 501c3 organization that provides support services and advocacy to those experiencing homelessness and hunger within the Greater Milford community. Through our 34-bed homeless shelter, permanent supportive housing, food service programs, diversion services and outreach and engagement efforts, we offer individuals, families and veterans long-term solutions to help them reclaim their lives.

SUMMARY:

Reporting to the Executive Director and serving as a key member of the Senior Management Team, the Director of Shelter Services will be responsible for overseeing the day-to-day operations of the shelter and food programs, including, shelter maintenance. Will work closely with all shelter, outreach and food programs to ensure programs meet desired outcomes.

EXECUTIVE DUTIES:

• Attend and participate in Board and Committee meetings, as requested by Executive Director
• Cultivate and elevate relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed.
• Develop and implement strategies that will maximize the synergies among program areas.
• Strength in hiring, recruiting, managing, developing, coaching and retaining individuals, empowering them to elevate their levels of responsibility and performance

TEAM MANAGEMENT AND DEVELOPMENT:

• Lead a collaborative environment set with clear, outcome-driven expectations with proactive communication
• Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees
• Maintain a sense of accountability among team members by driving individual and organization performance standards
• Inform Executive Director with the recruitment, hiring, and oversight of all staff members.
• Engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues.

OPERATIONS MANAGEMENT:

• Assists with the development, implementation and analysis of the department’s outcome measures and data collection processes.
• Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards.
• Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately.
• Provides regular and on-going direct supervisions to employees, contract staff, interns, and volunteers who provide direct services within the department; including delegating tasks, following-up on completion of tasks, coaching, and evaluating performance
• Maintains a healthy, sanitary, and organized physical environment for staff and residents
• Builds and maintains a positive and trusting relationship with shelter residents by being available and approachable and by listening and responding to residents’ concerns and questions in a timely manner.
• A well respected as a leader and has a passion for ensuring adults, families and youth experiencing homelessness have access to quality services
• Provide weekly updates to the Executive Director regarding census data, personnel concerns, or any other relevant issues or concerns that may impact the efficient and effective services to clients.
• Provide status reports on a monthly basis for board packet mailing.
• As a member of the Senior Management Team, participate in regular leadership meetings, establish and ensure compliance and quality assurance with operating policies and procedures.
• Perform other tasks as assigned.
• Demonstrates success in developing and evaluating program models and selecting and successfully operationalizing innovative programs

QUALIFICATIONS EDUCATION AND EXPERIENCE

• Minimum of Bachelor of Arts or Science, MA preferred.
• 5-8 years of experience or comparable combination of education and experience.
• Knowledge of the Balance of State Continuum of Care and the Coordinated Access Network
• Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships.
• Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences
• Knowledge of software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook).
• Demonstrated organizational skills and proven ability to work independently and manage multiple projects and priorities within a multi-disciplinary team environment.
• Advanced communication skills, and the ability to communicate with all levels of management, staff and external clients, especially those who are not well versed in computer technology.
• Demonstrated ability to work with diverse community and organizational groups.

Beth-El Center, Inc. is an Equal Opportunity Employer

Job Type: Full-time

Pay: $60,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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