Join a diverse and talented team in Four Seasons Resort Los Cabos at Costa Palmas

Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort Los Cabos at Costa Palmas:

Hotel Site: www.fourseasons.com/loscabos

Instagram: #fsloscabos

The role of the Director of Sales

Essential Functions

The Director of Sales forms part of the Hotel Leadership team who collectively makes key strategic and operational decisions for the Hotel. The Director of Sales oversees all activities with the support of teams including catering, reservations and revenue management, public relations and marketing communications for the Hotel and Food & Beverage outlets and ensures that all activities, promotions and bookings are focused to yield maximum revenue per room occupied and overall food and beverage revenues.

Hotel Revenue

• The ability to director sales activities of the hotel to achieve budget goals
• The ability to monitor and identify current and future business trends to insure profitable sales in periods of low and high demands
• The ability to negotiate and achieve maximum revenue/profit potential while satisfying client’s needs.

Sales

• The ability to negotiate and confirms sales and achieve personal quota
• The ability to develop a program resulting in the achievement of annual departmental goals for leads sent to other Four Seasons Hotels & Resorts.
• The ability to insure that the sales staff sells all hotel products.
• The ability to enhance the hotel's community image and stay abreast of the competition, new developments and sales methods and techniques in the hotel industry to maximize sales and profitability.
• Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary
• Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs

Managing Sales Activity

• Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs
• The ability to direct the reporting and appraising of results against planned objectives
• Coordinates sales staff activities; takes appropriate action to maximize sales and affect need periods.
• The ability to control data, availability, and rate on guest rooms and function space.
• The ability to establish group room night and average rate goals based on marketing plan and overall objectives.
• The ability to manage transient and group room commitments to ensure proper market mix.
• The ability to manage function space allocation for group and catering bookings based on established guidelines and procedures.
• The ability to review sales and catering work files to ascertain a proper exchange of information between hotel and client.

People Management

• The ability to recruit, select and familiarize sales department personnel with the Hotel and their functions.
• Represent the interests of the guest, and employees in a fair, impartial and equitable manner
• Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements
• Complete performance reviews for all sales personnel including management, according to established performance standards
• Mentor, lead and develop talent within property; facilitate a pipeline of talent for future Sales Management roles

Knowledge and Skills

Education:

• College education in Hospitality, Business Administration or Marketing is preferred

Experience:

• Minimum of two (2) years in a leadership role in sales with a strong track record in a luxury resort
• Previous experience in employee engagement, employer branding, onboarding.

Skills and Abilities:

• Ability to work with all hotel systems and maintain a high attention to detail.
• Excellent reading, writing & oral proficiency in English and ideally Spanish language.
• Basic knowledge of audio-visual equipment, internet, telecommunication technology.
• Basic knowledge of Delphi/Golden software
• Understand and ability to deliver high quality, luxury service standards.
• Highest level of integrity and transparency
• Apply an ethical approach to the outcome of situations
• Strong interpersonal and relationship-building skills to work with cross-functional teams and clients and vendors.
• Able to take ownership with problem-solving, decision-making and conflict resolution.
• Work in a safe, prudent and organized manner

Benefits:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Job Related: Offering complimentary buffet style duty meals
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

And many more property and location specific benefits

What to Expect:

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

About Four Seasons Resort Los Cabos, At Costa Palmas:

Four Seasons Resort Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We look are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site: www.fourseasons.com

Our Careers: jobs.fourseasons.com

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.